Director, AI Product Management

ConnectiveRx is a company focused on simplifying the prescription process for patients. The Director of AI Product Management will lead AI-enabled product development, overseeing client onboarding and managing a team of business analysts to drive efficiency and quality outcomes in their product line.

Responsibilities:

• Lead the planning, coordination, and execution of client implementations and change requests, incorporating AI-assisted workflows and automation to improve speed, quality, and consistency
• Serve as the primary point of contact for clients during onboarding and throughout the lifecycle of client engagements, translating client needs into an AI-enabled product roadmap and measurable outcomes
• Manage and develop a team of business analysts, upskilling the team on AI-assisted analysis, prompt best practices, and data-driven delivery methods while ensuring high performance and professional growth
• Partner with cross-functional teams including Product, Operations, Engineering/IT, Data Science, and Client Implementation to design, build, and operationalize AI capabilities that align with product strategy and client requirements
• Define and track success metrics such as cycle-time reduction, first-time-right rates, automation coverage, and client satisfaction, ensuring timelines, budgets, and deliverables are met
• Identify, prioritize, and deliver AI efficiency initiatives including workflow automation, decision support, intelligent quality assurance, and self-service capabilities through experimentation, iteration, and continuous improvement
• Maintain up-to-date knowledge of AI/ML trends, responsible AI practices, and industry and regulatory changes impacting affordability programs, data usage, and automation

Requirements:

• Bachelor's degree in Business, Computer Science, Data Analytics, Healthcare Administration, or a related field required
• Minimum of 7 years of experience in product delivery, client implementations, project or program management, or business analysis
• Knowledge of healthcare regulations and industry standards, with working familiarity in data governance, privacy, and responsible AI considerations, including model risk, bias, and explainability within regulated environments
• Understanding of modern analytics and AI product practices, including feature instrumentation, A/B testing, human-in-the-loop workflows, and collaboration with engineering and data science teams
• Strong leadership skills with experience managing and mentoring teams and driving AI adoption and change management across business and technical stakeholders
• Excellent communication, organizational, and problem-solving skills with the ability to translate complex AI concepts into clear business value and operational requirements
• Demonstrated ability to manage multiple initiatives simultaneously in a fast-paced environment while using metrics and experimentation to prioritize work and measure impact
• Willingness to travel to ConnectiveRx locations and client sites as needed
• Adhere to all company policies, procedures, and training requirements consistent with ConnectiveRx Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA requirements
• Maintain strict compliance with company and client policies regarding business rules, ethics, and all applicable local, state, and federal laws and regulations
• Master's degree preferred
• Experience delivering AI-enabled products or automation initiatives strongly preferred
• Experience managing and developing teams preferred