Manager, Customer Trust

Commvault is a leader in cyber resilience, empowering customers to recover from cyberattacks and keep their data safe. They are seeking a Manager, Customer Trust to lead customer-facing assurance activities and build a scalable customer trust function, working at the intersection of Security, Compliance, Product, Legal, and Sales.

Responsibilities:

• Lead the Customer Trust program and associated operations
• Manage customer security, compliance, privacy, and risk inquiries
• Own governance and strategy for Commvault's Trust Center
• Develop scalable response content, knowledge libraries, and reusable assets
• Partner with Sales and Customer Success to support strategic and regulated opportunities
• Establish metrics and reporting for customer trust activities
• Identify recurring customer concerns and drive improvements across security and compliance programs
• Prioritize and coordinate support for high-impact customer engagements
• Build and develop a high-performing Customer Trust team
• Act as an escalation point for complex customer assurance matters

Requirements:

• Bachelor's degree in Cybersecurity, Information Security, Business, Information Systems, or related field
• 7+ years of experience in customer trust, security assurance, compliance, GRC, sales engineering, or related functions
• Strong understanding of cloud security, compliance, and risk management frameworks
• Experience supporting enterprise and regulated customers
• Familiarity with FedRAMP, SOC, ISO, HIPAA, privacy, and cybersecurity frameworks
• Excellent communication and presentation skills
• Proven ability to influence across technical and business teams