Identity Security - Sr. Customer Success Manager - West

Saviynt is a leading company in identity security, providing an AI-powered identity platform that helps organizations manage access to their applications and data. The Senior Customer Success Manager will be responsible for driving customer loyalty and adoption of Saviynt's products, ensuring customers achieve their business objectives and enhancing their overall satisfaction with the service.

Responsibilities:

• Serve as the primary point of contact for customers after implementation
• Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value
• Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process
• Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities
• Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion
• Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies
• Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption
• Plan education for customers on new features and releases
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product