Technical Specialist

Role: Technical Specialist - Junior Normal

Location: Raleigh, NC (Hybrid)

Duration: 12+ months

Job Description:

Skill Matrix:

Skill

Required / Desired

Years

Advanced level resource with specialized knowledge and experience in account management administering Active Directory.

3 years required

Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization.

3 years required

Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity.

3 years required

Advanced knowledge of appropriate security measures of the organization.

3 years required

Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients.

3 years required

Ability to analyze and assess client needs to develop effective and appropriate solutions.

3 years required

Knowledge and skills from a range of technologies to address work assignments.

3 years required

Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.

3 years required

Ability to document solutions that solve client problems and clearly presents these solutions.

3 years required

Analysis of technical and user documentation for technical assistance and support.

3 years required

Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.

3 years required

Demonstrates a customer orientation and effectively communicates verbally and in writing.

3 years required

Provides excellent customer service to individual clients and to other team members.

3 years required

Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically.

3 years required

Demonstrates initiative in solving problems associated with projects and daily work.

3 years required

Interview Type: Either Webcam Interview or In Person

The client is seeking a Technical Specialist resource for an engagement to work with the Accounts Team.

***This is a hybrid position. All contractors are working remote, but they may come onsite occasionally for training.
***The candidate must currently be living in NC.
***The candidate will be required to come onsite their first day to collect equipment.
Project Management -
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security -
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.