API Integration Support Engineer

Wise is a global technology company, building the best way to move and manage the world’s money. The Technical Support Engineer will ensure that enterprise partners receive rapid and effective responses to issues, while supporting API customers and maintaining high quality and reliability for technical integrations.

Responsibilities:

• Support our enterprise API customers across email, chat, phone, and video conferencing, jumping in to resolve critical issues in real-time
• Develop a deep expertise in Wise API and SWIFT products. You will independently test and debug REST APIs, interpret system logs, and query databases to trace issues back to their source
• Act as the calm, decisive first responder during major technical incidents, navigating high-severity escalations while coordinating with global engineering and commercial teams
• Capture trends in partner issues and feed this data back to our product and engineering teams to drive proactive platform improvements
• Work alongside global teams to ensure Wise Platform partners have a seamless integration experience and industry-leading assistance

Requirements:

• 4+ years of experience in a Technical Support Engineering role within a complex, enterprise-level environment
• Highly confident in testing and debugging REST APIs, interpreting logs, and querying databases
• Comfortable and articulate when supporting enterprise clients via email, chat, and live phone/video calls
• Experience handling high-severity incidents, managing multiple priorities, and setting clear expectations with stakeholders during outages
• Comfortable working a standard 9-to-5 schedule that includes a once a month on-call rotation for weekend and holiday coverage
• Located in (or willing to relocate to) the Austin, Texas area
• Legally authorized to work in the United States
• Basic knowledge of programming languages like Python or JavaScript is a strong plus