Product Manager, Billing

Fundraise Up is a global fundraising platform that aims to make donating to nonprofits fast and accessible. They are seeking a Product Manager for the Billing domain to manage transaction-based fee handling and improve the overall billing experience for organizations.

Responsibilities:

• Own the Billing product area roadmap, outcomes, and prioritization; define quarterly goals and success metrics
• Partner with Engineering to deliver resilient billing systems (accuracy, idempotency, retries, monitoring, incident response, and clear ownership boundaries)
• Improve revenue protection and customer experience via dunning, failed payment recovery, refunds, and dispute/chargeback-related flows (as applicable)
• Define and maintain billing domain documentation: data model, event flows, edge cases, and operational run-books
• Run discovery with internal teams (GTM & Product Analyst) and customers to uncover pain points and opportunities; turn insights into clear PRDs and delivery plans
• Establish and track core Billing KPIs (e.g., failed payment rate, recovery rate)
• Drive antifraud strategy execution: define priorities and success metrics; partner with Eng/Data to ship realtime protections, monitoring/alerting, and fraud-response capabilities, and continuously improve rules based on observed patterns

Requirements:

• 4–7 years of product management experience with at least 1–2 years owning a technically complex domain
• Strong understanding of payment processing, payouts, fee models, refunds/chargebacks, multi-processor setups, and reconciliation
• Proven ability to work with engineers on backend/system design trade-offs and to ship reliable platform capabilities
• Comfort with data: defining metrics, building a measurement plan, and using analysis to prioritize and evaluate impact
• Clear written communication and structured thinking; can turn ambiguity into executable plans
• High ownership, high discipline, and strong cross-functional collaboration
• Experience with payment processors (Stripe Payments, PayPal, etc.) and/or financial systems integrations
• Experience in B2B SaaS pricing & packaging or self-serve account management
• Familiarity with audit/compliance requirements impacting billing (SOX readiness, SOC2 implications, etc.)
• Experience reducing billing-related support contacts through product + tooling