Vendor Management Operations Lead

Job Title: Vendor Management Operations Lead
Location: Chicago, IL- Hybrid role

• Duration: 12+ Months
  Job Description: Contingent Labor Lifecycle Management Responsible for end-to-end lifecycle execution, including onboarding validation, tracking, and offboarding coordination
  Perform quarterly vendor workforce validation, including: Receiving vendor-provided rosters
  Reconciling active contingent workers against approved engagements
  Partnering with business stakeholders to initiate offboarding actions
  
  Manage a centralized inventory of contingent workers
  Enforce adherence to preferred staffing program standards and escalate exceptions
  Consulting Engagement Process Ownership Operationalize, inventory, and manage the Bank s consulting engagements
  Maintain centralized tracking of recommendations, business plans, and criticality.
  Partner with ERM for validation and reporting purposes
  Centralized Vendor & Subscription Management (as needed)May own operational oversight for select centralized vendors (e.g., subscriptions, enterprise services, shared tools)
  Coordinate with business stakeholders to validate need, optimize usage, and support governance activities
  Vendor Governance & Reporting Collect and organize vendor performance materials and required documentation
  Support KPIs/KRIs for: Contingent labor program
  Preferred staffing vendors
  Vendor governance activities
  
  Support reporting for leadership, oversight committees, and internal stakeholders
  Data Integrity & Inventory Management Maintain accurate vendor and workforce records across systems (e.g., ServiceNow, Workday, SharePoint)
  Perform ongoing reconciliation of vendor and contingent labor data
  Ensure clear ownership, status tracking, and lifecycle alignment
  Establish controls to maintain data quality over time
  Audit, FHFA, and Oversight Support Coordinate responses to audit, FHFA, and regulatory requests
  Gather, validate, and organize required documentation and evidence
  Ensure responses are complete, structured, and audit-ready
  Track deliverables and follow-ups across stakeholders
  Intake & Operational Coordination Manage SSVM vendor management mailbox and intake requests
  Triage requests, assign ownership, and track resolution
  Support workflow coordination across SSVM, business stakeholders, and vendors
  SSVM Program & Control Management Maintain and organize SSVM program artifacts, including controls, procedures, job aids, and supporting documentation
  Ensure operational processes are aligned with documented controls, identifying and addressing gaps between execution and documentation
  Update controls, procedures, and supporting materials as processes evolve or improve
  Support periodic reviews of SSVM controls and documentation to ensure accuracy, completeness, and audit readiness
  Coordinate with SSVM leadership and ERM to ensure controls are consistently applied and appropriately documented
  Maintain structured, centralized documentation within SharePoint to support transparency, usability, and audit traceability
  
  What you ll bring
  Bachelor s degree in Business, Information Systems, Operations, or a related field, or equivalent work experience.
  7+ years of experience in vendor management, procurement operations, or contingent workforce management
  Experience supporting audit, regulatory, or compliance-driven processes (financial services preferred)
  Strong operational execution skills with ability to manage end-to-end processes independently
  Experience managing or supporting centralized vendor relationships (e.g., subscriptions, enterprise services, or shared tools), including inventory tracking and usage oversight
  Experience with enterprise systems (e.g., ServiceNow, Workday, SharePoint, Teams)
  Proven ability to organize, structure, and centralize data and documentation (e.g., vendor inventories, SharePoint/Teams content)
  Demonstrated ability to identify inefficiencies and drive process improvements or standardization across workflows
  Strong attention to detail with a focus on data quality, documentation, and audit readiness
  Ability to manage multiple priorities in a high-volume, operational environment
  Clear, professional communication skills with both business stakeholders and vendors