Key skills
AIServiceNowProject ManagementChange Management
About this role
Job Qualification and Responsibilities for ITSM Servicenow Project Manager:
- ITSM-focused ServiceNow implementation replacing Remedy, consolidating IT and network into one instance.
- Modules in scope: Change, Problem, Event Management, native AI capabilities, and Knowledge. The program is already in flight, not ground zero.
- ServiceNow platform knowledge, specifically ITSM and ITIL-based processes Solid project management fundamentals: detailed project plans, proper task organization, WBS, scheduling Familiarity with change management tooling and OCM methodology Ability to inherit an in-flight program, assess current state, and rebaseline without starting over Soft Skills and Disposition