Software Product Specialist - Titration
Riverview, Florida, United States of America
Full Time
2 days ago
Key skills
CSQLActive DirectoryCollaborationCustomer SuccessSales
About this role
Software Product Specialist, Titration
📍 Riverview, FL / Office-Based
Are you passionate about laboratory software, scientific instrumentation, and helping customers solve complex technical challenges?
Metrohm USA is seeking a Software Product Specialist, Titration to become the technical expert for our industry-leading OMNIS Client/Server (C/S) software platform.
🏆 Why Join Metrohm?
At Metrohm, you'll work with innovative analytical technologies that help laboratories improve quality, compliance, and efficiency worldwide. You'll collaborate with scientists, software specialists, engineers, and industry experts while supporting customers across pharmaceutical, chemical, environmental, food, and industrial markets.
📋 About the Role
The Software Product Specialist serves as the subject matter expert for Metrohm's software platforms, with primary responsibility for OMNIS Client/Server implementations and support. This role leads software consultations, installation projects, customer training, and post-installation support while acting as a key liaison between laboratory personnel, customer IT departments, and Metrohm teams.
🔬 Key Areas of Responsibility
Software Consultation & Implementation
- Serve as the technical expert for Metrohm software platforms, with primary focus on OMNIS C/S.
- Conduct pre-sales consultations and assess customer laboratory environments to recommend appropriate software and instrument configurations.
- Lead installation, configuration, validation, and implementation of OMNIS C/S and related software platforms.
- Partner with customer IT teams to ensure successful deployment within laboratory and enterprise network environments.
- Assist customers with software migrations, upgrades, and workflow optimization initiatives.
Customer Training & Support
- Deliver customer onboarding and training programs.
- Lead live, virtual, and tiamo-to-OMNIS conversion training events.
- Provide post-installation support across software, instrumentation, networking, database, and workflow-related issues.
- Support Field Service Engineers working in customer-networked environments.
- Develop trusted relationships with customers by providing timely and effective technical guidance.
Internal Systems & Product Support
- Maintain and troubleshoot internal application servers, laboratory systems, field demonstration units, and software test environments.
- Support software release testing, validation activities, release communications, and organizational training initiatives.
- Assist with software maintenance and support contract delivery.
- Document best practices, technical procedures, and training materials.
Business & Product Collaboration
- Collaborate with Product Managers to support software adoption and revenue growth initiatives.
- Gather customer feedback regarding product enhancements, market needs, and emerging technology trends.
- Share knowledge related to software releases, competitive offerings, laboratory informatics trends, and industry developments.
- Represent Metrohm as a trusted technical advisor for laboratory software solutions.
🎯What You Bring
Required:
- Bachelor's degree in Chemistry, Biology, Engineering, Computer Science, Information Technology, or a related scientific or technical discipline.
- Experience supporting laboratory software systems, laboratory instrumentation software, or laboratory information management systems (LIMS).
- Working knowledge of software validation and regulated laboratory environments.
- Experience with laboratory networks, software deployments, or enterprise applications.
- Strong customer-facing experience with technical troubleshooting and training.
Preferred:
- Experience with analytical instrumentation, particularly titration systems.
- Knowledge of client/server software architecture, database systems, and data migration.
- Familiarity with Microsoft Server environments, Active Directory, SQL databases, and network configuration concepts.
- Understanding of data integrity, compliance, and regulatory requirements such as FDA 21 CFR Part 11 and similar standards.
🧪 Why Metrohm USA?
At Metrohm, you'll work with innovative analytical technologies that help laboratories improve quality, safety, and efficiency around the world. Our team members enjoy a collaborative culture, meaningful work, and opportunities to grow professionally while supporting customers across a wide variety of industries.
Whether helping a pharmaceutical laboratory deploy enterprise software, training users on new workflows, or supporting the launch of innovative technologies, your work will have a direct impact on customer success.
💰 Compensation
This position offers a competitive compensation package consisting of base salary plus a performance‑based bonus. Bonus eligibility is tied to individual performance and achievement of defined business and growth objectives.
💙 Benefits That Work for You
Eligible employees enjoy a comprehensive benefits package, including:
• Medical, dental & vision coverage
• Company‑paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth‑oriented team culture
📋 Other Requirements
• Must pass pre‑employment background check, education and employment verification, and a 10‑panel drug screening (including marijuana).
🌎 Travel Requirements
- Ability to travel up to 35% throughout North America.
🤝 Equal Opportunity Employer
Metrohm USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, business needs, and job-related criteria without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
📢 Ready to Apply?
If you're excited to combine your laboratory expertise, software knowledge, and customer-focus to help laboratories implement cutting-edge analytical solutions, we'd love to hear from you.
Apply today and help shape the future of laboratory software solutions at Metrohm.
#LI-Onsite #sciencejobs #metrohmusa