Key skills
AnalyticsAWSAzureServiceNowSaaSAgileScrum
About this role
Be Challenged and Make a Difference
In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.
AnaVation is seeking an Application Administrator to join our team and support our mission critical Government customer in Hanover, MD. The position assists in resolving Tier 3 incidents, performs routine ServiceNow administration tasks, and supports workflow and reporting applications. In this role, the selected candidate will report to the Operations Lead and collaborate closely with developers, data engineers, and the Agile Scrum Master. The ideal candidate will work across three different enclaves or networks in a mission-critical, on-site environment, with the opportunity to collaborate with cross-functional teams and gain hand-on ServiceNow workflow, dashboard, reporting, and analytics experience.
Key Responsibilities:
- Provide Tier 3 Application support to customer workflows, reporting, dashboards, and ServiceNow automation.
- Install, configure, and maintain application and platform components
- Monitor application performance, identify issues, and perform troubleshooting ensure system stability.
- Perform platform updates, patches, and upgrades.
- Provide technical support to end-users, including resolving access and functional issues.
- Create and manage role-based user accounts and maintain appropriate access controls.
- Manage application licenses and support compliance requirement.
- Support user training and provide guidance on new functionality and best practices.
Required Qualificaitons:
- 1 year of hands-on experience providing application support
- Experience installing, configuring, and maintaining one or more applications
- Experience providing technical support to end-users, including resolving access and functional issues
- Understanding of monitoring application performance, identifying issues, and performing troubleshooting to ensure system stability
- Understanding of updates, patches, and upgrades
Clearance: Top Secret Clearance
Education & Years of Experience: Bachelor’s degree and 1 year of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.
Certifications: IAT II (CompTIA Security+ or equivalent)
Experience and knowledge on:
Desired Qualifications:
- 2 years of hands-on ServiceNow platform installation, configuration, and workflow development
- 2 years of hands-on experience in SAFe Agile environment
- Experience as Tier 3 support of workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications with 100+ users.
- Experience with ServiceNow platform and tracking incidents and operational issues
- Experience managing application licenses and supporting compliance requirements
- Experience supporting user training and providing guidance on application functionality and best practices.
- Experience creating and managing role-based user accounts and maintaining appropriate access controls
- Experience using or supporting Case Management workflow systems
- Exposure to ServiceNow Reporting and Analytics
- Experience supporting DoW customer in a mission-critical environment
Clearance: Active Top Secret/SCI
Education & Years of Experience: Bachelor’s degree and 2 or more years of experience working with workflow and reporting tools such as Power Apps, ServiceNow, or similar SaaS applications.
Certifications: Certifications in ServiceNow Certified System Administrator (CSA) or equivalent, AWS, Azure, and/or SAFe Agile
Experience and knowledge on:
Benefits
- Generous cost sharing for medical insurance for the employee and dependents
- 100% company paid dental insurance for employees and dependents
- 100% company paid long-term and short-term disability insurance
- 100% company paid vision insurance for employees and dependents
- 401k plan with generous match and 100% immediate vesting
- Competitive Pay
- Generous paid leave and holiday package
- Tuition and training reimbursement
- Life and AD&D Insurance
About AnaVation
AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.
If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you!
AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.