Clinical Liaison

Description

CV at Home is seeking a Clinical Liaison to help launch and grow our private duty home care services throughout Aiken and surrounding communities.

This unique position combines client assessments, care coordination, community outreach, and business development. The Clinical Liaison serves as the primary representative of CV at Home, meeting with prospective clients and families, conducting assessments, coordinating services, developing referral relationships, and supporting continued program growth.

This is an exciting opportunity to help build a new service line backed by an established senior living organization.

Duties/Responsibilities:

• Conduct in-home consultations and client assessments 
• Meet with prospective clients and families to discuss care needs 
• Coordinate service start-up and client onboarding 
• Develop and maintain individualized care plans 
• Perform supervisory visits, client reassessments, caregiver observations, and service reviews in accordance with agency policy and state requirements.
• Represent CV at Home at community events, health fairs, and networking opportunities 
• Track referral activity and client conversions 
• Maintain regular communication with clients, families, and caregivers 
• Monitor client satisfaction and address concerns 
• Assist with caregiver coordination and scheduling needs 
• Maintain accurate documentation and service records 
• Support census growth and client retention initiatives
• Assist prospective clients and families through the inquiry, assessment, and service enrollment process.
• Develop and maintain referral relationships with hospitals, physicians, rehabilitation facilities, senior living communities, community organizations, and other referral sources. 
• Represent CV at Home at networking events, health fairs, educational seminars, and community outreach activities to support agency growth.
• Assist prospective clients and families through the assessment, enrollment, and service initiation process while promoting appropriate service recommendations.

Requirements

Required Skills/Abilities: 

• Strong interpersonal, customer service, and relationship-building skills.
• Excellent verbal and written communication skills. 
• Ability to establish and maintain working relationships with government agencies, community leaders, and the general public.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times, stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associate's degree, Bachelor's degree, or equivalent relevant experience preferred.
• Experience in senior living, healthcare, home care, sales, marketing, customer service, admissions, case management, or business development preferred 
• Strong communication and relationship-building skills 
• Comfortable meeting with clients and families in their homes 
• Ability to work independently and manage multiple priorities 
• Strong organizational and follow-up skills 
• Experience conducting assessments or consultations preferred 
• Valid driver's license and reliable transportation required 
• Ability to travel throughout Aiken and surrounding service areas

Transportation Requirements

• Valid driver's license required. 
• Reliable personal vehicle required. 
• Must maintain automobile insurance meeting company requirements. 
• Ability to travel throughout Aiken and surrounding service areas. 
• Must meet eligibility requirements under the CV at Home Driver Qualification and Vehicle Use Policy.

Physical Requirements: 

• Prolonged periods sitting, standing, driving, and working on a computer.
• Must be able to lift, transfer, push, pull, and assist clients as necessary in accordance with assigned duties.