Appointment Clerk

About Integrated Management Strategies (IMS) LLC

We are a women-owned small business and management consulting firm that provides an array of business and technical services. IMS is headquartered in the Washington, D.C. metropolitan area, with employees across 39 US states.

What We Do

We support the mission critical needs of federal agencies by leveraging our experience, talent and can-do attitude, and solve their strategic and operational challenges.

How We Do It

We earn our clients’ trust through our personalized approach and attention to detail, allowing us to collaborate and solve even the most complex problems.

About the role

Are you ready for your next career adventure?! Integrated Management Strategies (IMS) is an award-winning, fast-growing woman-owned small business in the Washington DC area, specializing in healthcare, technology, and management consulting. We are seeking an experienced Appointment Clerk to join our healthcare consulting practice. This position is on-site at Fort Campbell, KY. We are proud of our national presence, and excited to offer great career opportunities within the organization.  

What you'll do

• Responsible for compliance with all training in accordance with applicable written policies, procedures and regulations. 
• Answer all incoming calls in accordance with client standards. 
• Provide patient appointing services from a Centralized Call Center or other designated clinic locations. 
• Book, modify or cancel patient appointments through telephone or direct contact and interaction with patients. 
• Write telephone consultations (TCON) and forward to the correct provider/clinic via AHLTA in accordance with appointing protocols. 
• Contact patients regarding appointment availability, follow up regarding patients who did not show for a scheduled appointment or who need to be scheduled for a specialty appointment. 
• Register patients in hospital’s automated data systems. Enter referrals to network acute care as per protocol. 
• Perform all administrative requirements associated with patient appointing and related processes 
• Provide hospital information to patients as requested ie; clinic times, locations etc. 
• Perform all services in accordance with MTF policy and established protocols 
• Advise the client of any problems encountered, or which may be encountered, in connection with meeting the needs of patients treated, including problems with regard to personnel. 

Qualifications

• High School Diploma or higher degree
• US Citizenship
• Ability to secure a DOD security clearance, must not have been unfavorably removed from a government position.

What we offer:

In addition to a rewarding career, IMS offers a wide range of benefits to its employees, including:

• 401(k) Retirement Plan
• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time
• 11 Company Paid Holidays
• Medical & Dependent Care Flexible Spending Accounts
• Group Life & Accidental Death & Dismemberment (AD&D) Insurance
• Group Short Term Disability Insurance
• Voluntary Life Insurance, Long Term Disability Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance
• Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Position may be eligible for a discretionary variable incentive bonus

Integrated Management Strategies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, pregnancy, status as a protected veteran, or any other protected characteristic as outlined by federal, state, or local laws. If you are an individual with a disability and would like to request a reasonable accommodation for the employment process, please email your request to hr@im-strat.com

E-Verify® is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. www.dhs.gov/E-Verify

The salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary rate for this position will be determined by a number of factors, including, scope, complexity, and location of the role; the skills, education, training, credentials, and experience of the candidate, and other conditions of employment.