Director of Operations

Description

The Director of Operations is responsible for the strategic leadership, operational oversight, and financial performance of a designated portfolio of approximately fifty mobile home and RV communities across an assigned portfolio. This position provides leadership and direction to regional and on-site team members while driving occupancy growth, revenue performance, capital improvement execution, operational consistency, and long-term asset value.

This role serves as a senior operational leader responsible for translating company strategy into measurable operational outcomes.

The Director is accountable for regional forecasting, business planning, marketing strategy execution, capital planning, operational standards, and overall community performance. The position requires regular field engagement through weekly property visits, virtual property reviews, and ongoing collaboration with corporate departments.

The Director operates with an ownership mindset, balancing strategic planning with hands-on operational execution to ensure communities are financially successful, operationally compliant, and aligned with organizational standards and objectives.

ESSENTIAL FUNCTIONS

Portfolio Leadership and Organizational Oversight:

· Direct and coordinate operational leadership activities across an assigned portfolio of manufactured housing and RV communities.

· Establish community priorities, performance expectations, and business objectives consistent with organizational goals.

· Provide oversight and direction to approximately 8–10 direct reports across the region, aligning operational activities, performance expectations, and strategic initiatives with organizational goals and regional business plans.

· Guide, support, and evaluate community leadership personnel through ongoing coaching, accountability discussions, and performance feedback.

· Assist in workforce planning activities including hiring recommendations, talent development, succession planning, and organizational alignment.

· Foster a culture focused on operational consistency, responsiveness, professionalism, and measurable business performance.

· Serve as a primary operational liaison between field teams and executive leadership.

Operations and Community Performance:

· Maintain oversight of day-to-day business operations across approximately fifty or more communities within the assigned region.

· Evaluate operational conditions, resident experience standards, physical asset conditions, and overall business effectiveness through routine site visits and virtual property assessments.

· Monitor occupancy levels, leasing activity, collections performance, and revenue trends to support overall portfolio performance.

· Develop and implement operational improvement strategies designed to enhance community performance and long-term asset stability.

· Coordinate regional operational initiatives and ensure timely implementation of company programs, operational standards, and process improvements.

· Address operational concerns proactively by identifying risks, performance gaps, and compliance-related issues.

· Support continuity of operations during emergencies, escalated operational situations, or critical business interruptions.

Financial Planning & Asset Performance:

· Maintain responsibility for regional financial outcomes including budget performance, forecasting accuracy, operating expenses, revenue growth, and overall profitability.

· Prepare annual operating plans, financial projections, and business performance forecasts for assigned communities.

· Review operational and financial reporting to identify performance trends, operational inefficiencies, and business opportunities.

· Participate in strategic planning discussions related to portfolio growth, operational transitions, asset positioning, and long-range business objectives.

· Review capital improvement priorities and coordinate project execution activities to support operational needs and property performance goals.

· Monitor capital spending activity to ensure alignment with approved budgets, project objectives, and organizational priorities.

· Partner with internal stakeholders to support occupancy initiatives, market competitiveness, and regional business development efforts.

Regulatory Compliance & Operational Risk:

· Promote adherence to company policies, operational procedures, and applicable legal or regulatory requirements.

· Support safe working environments by reinforcing organizational safety expectations and operational risk mitigation practices.

· Monitor operational activities for consistency with fair housing standards, employment practices, and community operating requirements.

· Exercise sound business judgment in the protection and stewardship of company assets, operational resources, and confidential information.

Communication & Executive Reporting:

· Prepare operational summaries, financial analyses, forecasts, and business updates for executive leadership.

· Communicate regional performance trends, staffing concerns, operational challenges, and strategic recommendations in a timely and professional manner.

· Collaborate with cross-functional departments including accounting, human resources, marketing, facilities, legal, and executive leadership.

· Requires a regular presence, in-person collaboration, and operational participation at the Sacramento-area central office approximately two to three days weekly in addition to ongoing regional travel responsibilities.

Requirements

CORE COMPETENCIES & REQUIRED SKILLS/ABILTITES:

Leadership & Organizational Effectiveness

· Ability to direct operations across multiple geographically dispersed locations.

· Strong ability to develop teams, establish accountability, and support leadership growth.

· Demonstrated ability to navigate operational challenges, competing priorities, and organizational change.

· Effective interpersonal and conflict management skills with sound professional judgment.

Business & Financial Analysis

· Strong understanding of operational management, budgeting, forecasting, occupancy strategy, revenue growth, and expense control.

· Ability to analyze financial and operational data and translate findings into actionable business strategies.

· Experience managing capital improvement projects and operational initiatives.

· Ability to balance strategic priorities with operational execution.

Communication & Relationship Management

· Strong written, verbal, and presentation communication abilities.

· Ability to communicate effectively with executive leadership, operational personnel, residents, vendors, and external partners.

· Strong organizational and time management capabilities in a fast-paced operational environment.

Technical & Administrative Proficiency

· Working knowledge of Microsoft Office applications, operational reporting systems, and business communication platforms.

· Ability to utilize operational reporting tools, virtual collaboration systems, and property review technologies to support regional oversight activities.

· Ability to travel frequently throughout assigned regions.

Values Alignment:

· Excellence – Executes with urgency, attention to detail, and commitment to delivering measurable results within defined timelines.

· Team – Builds strong, trust-based relationships across field and corporate teams and actively contributes when not deployed.

· Accountability – Takes ownership of commitments, performance metrics, and outcomes while holding others to the same standard.

· Integrity – Acts ethically, protects company capital, maintains confidentiality, and avoids conflicts of interest.

· Respect – Communicates courteously, listens actively, and maintains professionalism in all interactions.

EDUCATION and EXPERIENCE

· Bachelor’s degree in Business Administration, Real Estate, Property Management, Operations Management, or related field preferred.

· Equivalent combination of education and relevant operational leadership experience may be considered.

· Minimum of 7 years of progressive leadership experience in multi-site operations, property management, hospitality, real estate, retail, or related industries.

· Minimum of 5 years of experience leading geographically dispersed teams.

· Demonstrated experience managing budgets, forecasting, occupancy initiatives, and capital improvement projects.

· Experience overseeing multiple locations or operational regions required.

· Mobile home, RV, multifamily, hospitality, or related property management experience preferred.

 Pay and Benefits

• Salary $130,000-165,000 DOE
• Medical, Dental and Vision Insurance
• Flexible PTO Policy
• Employee Referral Program
• Paid Time Off
• Paid Sick Leave*
• 401(k) with 3% immediately fully vested employer match*

*Waiting period may apply

EQUAL OPPORTUNITY EMPLOYER

Monte Christo Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.