Express Advisor - Mountain States Toyota

Company Description

Mountain States Toyota is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $48,000 to $60,000 

Join our team of Service Advisors, with teammates that have been her for 15 years or more!!

High Volume Toyota Service Department!!

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

The Express Advisor serves as the primary point of contact for customers visiting the Express Service. This position is responsible for delivering an exceptional customer experience by accurately identifying vehicle maintenance needs, coordinating timely service, and communicating repair recommendations while ensuring efficient workflow throughout the service process.

Responsibilities:

• Greet customers promptly and professionally, documenting vehicle concerns and maintenance needs.
• Prepare accurate repair orders and explain recommended maintenance and repair services.
• Coordinate with technicians to ensure timely completion of express maintenance services
• Communicate service updates, estimated completion times, and additional repair recommendations to customers.
• Review completed work with customers, explain services performed, and process vehicle delivery.
• Maintain accurate customer records, repair documentation, and warranty information.
• Deliver outstanding customer service while meeting dealership productivity and customer satisfaction goals.

Qualifications

• Previous experience in automotive service advising, customer service, or dealership operations preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of automotive maintenance services and vehicle systems preferred.
• Proficiency with computer systems and dealership service management software.

Additional Requirements:

• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Additional Information

Compensation:

• $48,000 to $60,000

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth
• A collaborative, performance-driven work environment

Learn more: https://jobs.sonicautomotive.com/benefits         

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top-brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.