Web Services Manager

Anticipated Hiring Range: $107,711 - $131,946

Full Salary Range: $107,711 - $156,181

Why Do I See Two Salary Ranges?
The City of Greeley, in compliance with Colorado state law, includes a salary range for all positions posted. This law improves wage transparency. We post both the full salary range and the anticipated hiring range, where we expect to make an offer. Offers are based on experience, education, certifications, and other factors.

City of Greeley's Total Rewards
The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.  

Benefits:  This position is benefits eligible. Please view our benefits guide here.

• Application deadline: July 12, 2026 
• First-round AI prescreening completed by: July 19, 2026
• Panel interviews completed by: July 28, 2026
• Anticipated start date: August 13, 2026

Job Summary:

The Web Services Manager is an integral member of the IT Department and reports to the Director of IT, providing strategic, operational, and personnel leadership for the City’s web function. This position supervises the Web Administrator role and is responsible for planning, prioritizing, and overseeing web development, website operations, digital experience improvements, and related service delivery. The role combines technical expertise with people leadership to ensure the City’s website ecosystem remains secure, accessible, scalable, user-centered, and aligned with organizational priorities. The Web Services Manager also participates in departmental and organization-wide projects and meetings, communicates effectively with both technical and non-technical audiences, and may provide coordinated after-hours support for website incidents, critical communications, releases, maintenance, and other change management activities.

Experience, Education, and Skills:

Minimum Requirements:

• Bachelor's degree in the field of web development, computer science, information systems, digital communications, or a related field.
• Six to eight (6-8) years of experience in web development, CMS platform administration, digital service delivery, or related web operations work.
• Three (3) years of supervisory, lead, including responsibility for work prioritization, coaching, and team development.
• Possession of a valid driver’s license.

OR 
Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job. 

Preferred:

• Master's degree in web development, computer science, information systems, digital communications, or a related field.
• Previous government or non-profit experience.

Knowledge, Skills, and Abilities:

• Strong knowledge of modern web architecture, content management systems, and digital service delivery practices.
• Strong understanding of full stack web development concepts, including front-end frameworks, API integrations, deployment workflows, and CMS-driven development.
• Working knowledge of Sitecore or similar enterprise CMS platforms; Sitecore JSS and Serialization experience preferred.
• Knowledge of NextJS, React, GraphQL, NodeJS, HTML, CSS, JavaScript, and TypeScript sufficient to direct technical work, review approaches, and support solution planning.
• Strong knowledge of performance optimization, accessibility, semantic HTML, ARIA, SEO, analytics, and usability best practices.
• Proficiency using Git/GitHub for version control, workflow coordination, and release practices.
• Experience implementing and interpreting Google Analytics, Google Search Console, Google Tag Manager, and related reporting tools.
• Strong project and backlog management skills related to web activities, information flow processes, work intake, prioritization, and documentation.
• Strong customer service, conflict management, facilitation, and relationship management skills.
• Ability to coach, mentor, and develop technical and non-technical staff.
• Thorough knowledge and ability to apply Colorado's Digital Accessibility Law HB-21-1110, Title II of the Americans with Disabilities Act, and Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
• Strong critical thinking and problem-solving skills.
• Ability to organize and analyze data and use performance insights to guide decision-making.
• Demonstrated ability to interact with others in a way that results in cooperation, mutual respect, and common benefit.
• Strong UI/UX sensibility sufficient to guide digital experience decisions and review proposed solutions.
• Ability to work and thrive in a fast-paced environment, learn rapidly, and support diverse web technologies and techniques.
• Superior attention to detail and follow-through.

Essential Functions:

Web Program Leadership

• Manages the Web Administrator role, including work assignment, performance management, coaching, mentoring, and professional development.
• Provides day-to-day leadership for web operations, development priorities, service intake, and issue resolution.
• Creates and maintains workflows for web-related work to provide visibility, balance workload, and ensure timely delivery of projects and support requests.
• Manages website requests, coordinates tactical and strategic initiatives, develops implementation plans, and recommends improvements to existing website capabilities.
• Establishes team standards for documentation, support, release coordination, and technical quality.

Platform and Website Management

• Oversees the City’s CMS platform and related web technologies, providing direction on platform usage, feature development, integrations, and operational support.
• Prioritizes and communicates the backlog of web enhancements, defects, and functional improvements.
• Oversees maintenance, updates, deployment coordination, and lifecycle planning for the web codebase, CMS interfaces, and web components.
• Supports and reviews technical approaches for CMS administration, component maintenance, page creation, integrations, and documentation.
• Partners with IT and other internal stakeholders on infrastructure, hosting, security, integrations, incident response, and related web initiatives.

Website Strategy and Stakeholder Coordination

• Collaborates to define website vision, priorities, structure, and roadmap in alignment with City and departmental goals.
• Establishes, develops, and maintains strategic relationships with department leaders, managers, and internal stakeholders to review requests, determine scope, and align work with organizational needs.
• Communicates website status, priorities, risks, progress, and future development plans to technical and non-technical audiences.
• Recommends process improvements, standards, and service delivery enhancements that improve efficiency, usability, and consistency across web operations.

Accessibility, Quality, and Performance Oversight

• Ensures the website and related digital services align with applicable accessibility requirements, including Colorado digital accessibility requirements, ADA Title II, and WCAG 2.1 AA standards.
• Oversees practices for usability, information architecture, performance optimization, search visibility, and digital quality assurance.
• Monitors analytics, site health, and usage trends to guide prioritization and continuous improvement.
• Ensures appropriate content audits, technical reviews, and maintenance activities occur to support website health, uptime, and content quality.
• Supports after-hours web response, critical communications publishing, maintenance windows, and emergency updates as needed.
• Performs other duties as assigned.

Supervisory Responsibilities: Organize and delegate assignments to team members; Hiring, training, motivating and coaching employees; Evaluate employee performance and goal setting; Hold employees accountable for assigned task and goals; Provide timely and constructive feedback and training opportunities; Provide training opportunities with a focus on employee development; Resolve conflicts and complaints; Analyzing information and processes and develop more effective or efficient processes; Establishing and achieving business and financial objectives; Ensure compliance with safety procedures

Travel: Category A-Standard Local Travel: This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, trainings, or perform work at other city buildings or partner sites.

Work Environment:

• Works primarily in a standard office environment, including extended periods at a desk or workstation.
• Works in a setting with a noise level that is typically low to moderate and consistent with a professional office environment.
• May occasionally travel to other offices or off-site locations for meetings or project-related work, depending on business needs.

Physical Requirements:

• Occasionally walks, stands, and moves throughout the office, with mobility consistent with clerical work.
• Frequently performs repetitive tasks requiring manual dexterity, including typing, writing, and operating standard office equipment.
• Occasionally lifts or carries objects weighing up to 15 pounds.
• Frequently maintains focus and productivity for extended periods while performing assigned job duties.
• Occasionally bends, stoops, squats, climbs stairs, pushes, pulls, and reaches above shoulder level.
• Frequently uses visual ability to read printed and digital documents, view computer screens, and complete detail-oriented tasks.
• Frequently uses hearing ability to participate in verbal communication in person, by phone, and in virtual settings.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: The City of Greeley is an at-will employer. Employees and the City may terminate employment at any time for any reason.  Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.