About this role
Come join our amazing team!
Benefits:
- Competitive Health & Welfare Benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
Minimum Qualifications:
- Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
- Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.
- Knowledge of medical terminology and insurance plans.
Essential Functions
- Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.
- Collect all pertinent demographic information, insurance information, and medical information.
- Utilizes scheduling tools and a referral system to schedule patient appointments.
- Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
- Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart.
- Answer and resolve all incoming calls and requests in a timely and accurate manner.
- Communicate with supervisor and/or leads about potential patient concerns.
- Triage and relay necessary messages to appropriate staff members.
- Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team.
- Ensure strict confidentiality of all health records and member information.
- Meets HIPAA guidelines