Field Operations Manager - Portland, OR

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

POSITION SUMMARY

Field Operations Managers are accountable for the safety, productivity, efficiency, and job satisfaction of all direct reports, and Konecranes customer satisfaction in the assigned territory. Through demonstrable and systematic KPI management, this role will assure continuous improvement in these key accountabilities. The role will also cooperate with other regional functions to improve Konecranes brand equity, improve process efficiency, maintain established reporting requirements, and grow the assigned territory profitably.

RESPONSIBILITIES:
 
Responsible for the safety of all personnel. Ensure monthly safety meetings, toolbox talks, vehicle/equipment inspections, and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.
 
Coordinate schedule of work for all direct reports with centralized planning organization.
 
Direct field management of Field Supervisors, Inspectors, Technicians, Site Managers, and Site Supervisors within assigned territory to ensure operating efficiency and job performance consistent with planned hours. Field location will be prioritized effectively to ensure successful completion of assigned duties.
 
Ensure that all reports have tools, replacement parts, and components required to perform assigned work.
 
Ensure customer satisfaction for all work performed in the assigned territory. Perform regular customer follow up on work performed and immediately address customer concerns / complaints.
 
Responsible for the Gross Margin and Productivity of the branch operation.
 
Ensure job satisfaction of all direct reports.
 
Ensure that all company assets are adequately maintained and used in accordance with the manufacturers recommendations and/or industry best practice.
 
Perform other duties as assigned.

Qualifications

REQUIRED SKILLS & COMPETENCIES:
 
Demonstrated leadership experience and well-developed “people” skills.
 
Strong understanding of mechanical and electrical principles
 
Good written and verbal communication skills and good PC skills.

EDUCATION & EXPERIENCE:
 
Minimum of five (5) years’ experience as a manager in customer service operations role; equivalent experience, education, and training will be considered.
 
Previous experience managing a customer facing, field service business preferred.

OTHER REQUIREMENTS:
 
Must have and maintain a good driving record.
 
Must be willing to travel as required including overnight trips. Overnight travel estimated at 10%-20%.

Additional Information

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.