Administrative Assistant - Neurology Clinic

Overview

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Full details are available on our Benefits Page.

Job Summary

This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Under the supervision of the Office Manager, the Administrative Assistant performs duties as assigned that include communication, reception, secretarial and operational for the Neurology Clinic, while serving as the liaison between the patient, other staff, and the physician.

Initiates implementation of processes and/or has access to all operational components of the office as required by daily operations.

Essential Job Duties

• Performs basic support functions to ensure efficient operation of the area such as:
  • answering phones, directing calls and taking messages
  • copying, scanning faxing and/or emailing documentation
  • ordering and/or restocking supplies and forms as needed
  • preparing, receiving, sorting, and distributing mail and other delivered items to providers and staff w/ any certified mail requirements.
  • maintaining office equipment as needed ensuring any issues with office equipment utilized are identified and addressed w/ knowledge of repair process.
• Gathering and entering a variety of patient and/or staff information by pulling, preparing, logging and/or filing patient information; maintaining departmental records and files as directed
• Participates in maintaining front end operational flow of the practice in daily work.
• Ability to assess data reflective of the patient status and interpret the information needed to identify each patient’s requirement relative to his/her age specific needs as they relate to the staff position.
  
  • No breaches in confidentiality.
  • Observed to call patient by correct name.
  • Maintains patient privacy.
• Demonstrates skill in interpersonal relationships.
• Appropriately answers questions and provides information and assistance.
• Appropriately handles inquiries and takes command of the situation to direct the course of events.
• Assumes responsibility for personal development, identification of developmental needs. and initiates or identifies activities for formally developing skills.
• Is observed to make good use of time.
• Produces accurate work for check in and check out processes of the patient visit.
• Completes patient scheduling process accurately
• Knowledge and skills necessary to provide care according to the age of the patients served, including principles of growth and development over the patient’s life span as it relates to the staff position. Communicates well with all age groups.
• Knowledgeable about practice process as it relates to patient and staff communication.
• Observes the outcome of process and identifies problem and recommends alternative.
• Participates in educational and training programs as presented.
• Timely, efficiently and accurately participates in oral and written communication with patients and staff.
• Willingly and efficiently participates in performing secretarial duties as assigned.
• General office housekeeping duties may be required to keep the office presentable for daily operations.

Required Qualifications

• Education: High School Diploma or Equivalent
• Licensure/Certification: None
• Experience: None
• Driver's License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: None
• Licensure/Certification: None
• Experience: 
  • Previous experience doing similar duties.
  • Medical Assistant training or equivalent of two years physician practice experience preferred.
  • Coding experience preferred.
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Competencies, Knowledge, Skills and Abilities

• Work requires knowledge of basic grammar and mathematical principles.
• Ability to meet physical and mental requirements of the position in a fast paced physician practice.
• Computer experience or skills
• Ability to have flexible hours
• Ability to perform designated duties
• Respects dignity and maintains confidentiality of patients.
• Written communication is complete and accurate.
• Communicates with others in a courteous, effective and cooperative manner

About Augusta Health

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.