Blue MantisRemote
Cloud Customer Success Manager - PR
United States of America
Full Time
1 hour ago
Visa Sponsor
Key skills
Cloud Solution Partner (CSP) programCloud billing and licensing modelsCustomer Success ManagementFinOps Practitioner CertificationWorkflow optimizationProcess improvementAWS Management ConsoleAzure PortalCoachingAWSAzureMentoringPresentation SkillsCustomer SuccessSales
About this role
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization. They are seeking an experienced Cloud Customer Success Manager to build and maintain a customer-obsessed Cloud Solution Partner program, ensuring a positive customer experience and managing complex customer requests.
Responsibilities:
- Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities
- Collaborate with peers and managers to steer our CSP operations
- Act as liaison between customer, company and 3rd party vendors, managing/escalating tickets and tasks from report to resolution
- Build and maintain a trusted advisor relationship with our customers
- Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources
- Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction
- Own the post-sales relationship
Requirements:
- 1-2 years experience as a Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program
- Experience as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst or similar role
- BS Degree in Business or a Technology related field
- Experience optimizing workflows and implementing process improvement
- Technical and business problem-solving skills and judgement
- Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels
- Ability to prioritize and manage competing demands
- Experience working with Clients on business solutions
- One year of prior experience with public cloud billing and licensing models
- One year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals
- Graduate degree appreciated
- Willing to obtain FinOps Practitioner Certification
- Willing to learn about public cloud billing and licensing models
- Willing to learn about AWS Management Console and Azure Portal or similar Cloud Portals