Developer Success Engineer

Loop is building a Developer Relations function to support developers integrating with Loop's public APIs. As a Developer Success Engineer, you'll guide external developers through the integration process, troubleshoot issues, and create technical documentation to ensure their success.

Responsibilities:

• Guide external developers through Loop's APIs and help them plan their integrations before they start building
• Set up and maintain sandbox environments that give integration partners a reliable space to build and test against Loop's platform
• Support developers through testing and validation, helping them verify their integrations work as expected before going live with a client
• Troubleshoot integration issues as they arise, working closely with internal Engineering and Product teams to get external developers unblocked quickly
• Create and maintain client-facing technical documentation, including API guides, integration walkthroughs, and troubleshooting resources, that helps developers self-serve and succeed
• Partner with the Onboarding team to train and launch new Loop Anywhere clients, serving as the technical resource from kickoff through go-live
• Collect and communicate feedback from external developers to Product and Engineering, helping Loop's platform evolve based on real-world integration experience

Requirements:

• 2-4 years of experience as a software engineer, with exposure to APIs, integrations, and developer-facing platforms
• Comfortable working with modern web stacks; experience with PHP/Laravel is a plus, though we hire for aptitude over specific stack
• Ability to write clear, useful technical documentation, including API references, step-by-step guides, and tutorials, and care about making complex things approachable
• Familiarity with e-commerce ecosystems and hands-on experience with webhooks, event-driven patterns, or third-party integrations
• Energized by working directly with developers, translating technical complexity into actionable guidance
• Curiosity about AI tooling and how it can improve the developer experience
• Operate with intensity and hold a high bar; for your own work and for the people around you. Give direct feedback, ask for help early, and respond to setbacks with ownership rather than withdrawal
• Ability to share examples of learning from mistakes, asking for help, and growing through feedback