Learning Facilitator - Customer Service

WEX is committed to empowering its employees through impactful learning experiences. The Learning Facilitator II plays a key role in supporting the development and delivery of training programs for the Customer Service Contact Center.

Responsibilities:

• The Learning Facilitator II will be responsible for the delivery, and evaluation of training programs that enhance the skills and knowledge of employees
• Will work under the general direction of their supervisor and functional peer groups. Interaction normally requires the ability to gain cooperation of others, while building productive relationships with internal and/or external stakeholders
• This role requires a passion for facilitation, a general understanding of adult learning principles, and the ability to adapt to the needs of a diverse learning audience

Requirements:

• A minimum of 2-5 years' training and facilitation experience in a related industry
• Demonstrated experience facilitating engaging and effective training sessions across all modalities (virtual, in-person, mixed)
• A proven track record of providing input in designing training curriculum, content, and facilitators guides
• Ability to collaborate with subject matter experts and key business stakeholders to design and develop training materials and programs
• Ability to balance multiple projects and goals with attention to detail and follow through
• Proficiency with learning management systems (LMS) and e-learning platforms
• Ability to assess the effectiveness of training programs through evaluations, surveys, and participant feedback
• Possess a general understanding of adult learning concepts and methodologies
• Excellent communication and interpersonal skills (both verbal and written)
• Bachelor's Degree Preferred