Senior Product Manager, Retailer Platform

Instacart is transforming the grocery industry by providing essential services that customers rely on. They are seeking a Senior Product Manager to lead efforts in enhancing the e-commerce experiences for retailers and drive platform growth through innovative tools and partnerships.

Responsibilities:

• Own the long term vision, strategy, and roadmap for site theming and content management — the tools that let retailers control how their ecommerce experience looks and feels across pages
• Build a centralized platform where retailers configure and manage the visual representation of their sites, including navigation, typography, design system components
• Own the Digital Asset Manager (DAM): asset hosting, uploading, management, brand rules enforcement, and an API that enables retailers and internal teams to manage creative assets at scale
• Define the right balance between retailer flexibility and platform coherence — enabling meaningful brand differentiation while preserving conversion
• Partner closely with Design and platform engineering teams to build tools that serve both internal product teams and retailers
• Shape the long-term vision for how AI can augment page editing and merchandising workflows, turning future capability into a near-term product strategy
• Enable and influence multiple product teams to build towards multi year horizons
• Regularly represent Instacart externally to the world's largest retailers as an innovation partner
• Identify what it takes to win in the enterprise segment in order to acquire and grow the world’s largest retailers
• Act as a vocal champion for enterprise customers, helping platform teams translate their needs into scalable product solutions
• Partner closely with Sales and Marketing to shape collateral and narratives that drive enterprise go-to-market success
• Identify launch requirements and lead alignment across PM, engineering, and GTM teams on what we will support, when, and how within our broader enterprise platform strategy
• Drive cross-functional alignment on complex retailer requirements to win deals and support retailer-driven innovation roadmaps

Requirements:

• 8+ years of B2B product management or similar experience, 3+ in ecommerce / retail technology
• 2+ years of direct involvement with sales or consulting and customer discovery with senior executives
• Strong experience operating at the intersection of product and go-to-market, working closely with enterprise sales, marketing, and customer success
• Proven ability to build trust with executives, internally and externally
• Strong leadership skills — able to guide large, multidisciplinary teams toward shared outcomes across Product, Engineering, Data, Design, and GTM
• Demonstrated ability to handle complex product problems across a wide product surface with high ambiguity
• Strong product vision and communication skills — able to envision how grocery and e-commerce will evolve over the next three years, translate near-term asks into scalable platform offerings, and layer in emerging technologies to go beyond incremental improvements
• Proven customer and product strategy ability: a) Build trust with external customers b) Identify needs and craft complex platform solutions c) Rally internal teams to make high-stakes tradeoffs under ambiguity and tight deadlines
• Fluent in both product intuition and data: able to assess value propositions for both retailers and their end customers, balancing qualitative insights and quantitative impact
• Experience in creative tools, content management systems, or site building in a B2B context