Principal Product Manager, Hardware Job Details | NRG

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. The Principal Product Manager, Hardware, is responsible for balancing hardware and software initiatives, owning a product roadmap, and enhancing the overall customer experience.

Responsibilities:

• Develop a granular understanding of how, when, and why customers utilize your specific product features and hardware components daily
• Dive deep into telemetry, system logs, and user data within your domain to track feature adoption, diagnose usage friction, and uncover operational gaps
• Use behavioral data to continuously iterate on and improve existing hardware capabilities and software touchpoints, making the system more reliable and responsive to customer needs
• Define, prioritize, and drive a tactical 1 to 2 year product roadmap, translating near-term strategy into clear, executable feature requirements
• Act as the product glue between hardware development lines and digital application teams, writing detailed product requirement documents (PRDs) and managing the delivery cycle from prototype validation through launch
• Ensure your domain's software and hardware components align with Vivint's overall design language and platform architecture, avoiding siloed features
• Author crisp, high-quality technical documents, feature specs, and business briefs, translating user pain points into precise requirements for engineering teams
• Establish and monitor localized dashboards and success metrics to ensure your product line operates with high availability and excellent customer satisfaction
• Lead day-to-day execution and maintain delivery velocity by partnering directly with immediate engineering squads, UX designers, QA teams, and data analysts
• Maintain clear alignment across your immediate cross-functional peers, managing technical dependencies and escalating core trade-offs or timeline risks to senior product leadership
• Proven ability to take broad project goals and independently establish a structured execution path, maintaining steady delivery even when technical constraints shift
• Strong proficiency in using data analytics tools to evaluate product health, dissect customer behavior, and justify product prioritization decisions with clear metrics
• Sound technical understanding of software development lifecycles, API interactions, and hardware or firmware constraints required to build connected IoT consumer experiences
• Ability to synthesize complex technical requirements or feature performance data into concise, scannable written updates for engineering peers and product leadership

Requirements:

• Proven ability to take broad project goals and independently establish a structured execution path, maintaining steady delivery even when technical constraints shift
• Strong proficiency in using data analytics tools to evaluate product health, dissect customer behavior, and justify product prioritization decisions with clear metrics
• Sound technical understanding of software development lifecycles, API interactions, and hardware or firmware constraints required to build connected IoT consumer experiences
• Ability to synthesize complex technical requirements or feature performance data into concise, scannable written updates for engineering peers and product leadership
• 4–6+ years of technical product management experience, with a proven track record of shipping consumer-facing software features, IoT solutions, or connected hardware modules
• Direct experience leveraging product analytics platforms or working alongside data engineering teams to track, verify, and improve user experiences
• B.S. or M.S. in a Technical Field preferred (Computer Science, Electrical/Mechanical Engineering, or a related quantitative discipline); equivalent practical product management experience considered