Help Desk Representative
Phoenix, Arizona, United States of America
Contract
1 day ago
Key skills
PhoenixActive DirectoryLeadership
About this role
Job Location: 2010 W. Encanto Blvd. Phoenix AZ 85009
Shift Hours: 11:00 PM to 07:00 AM
Work Mode: Onsite
Candidate Location: Only local to Arizona
RTR (Right to Represent)
I, candidate name, authorize, TexcelVision to submit me for 10889::Help Desk Representative: Arizona Department of Public Safety (AZDPS)
BG
Any issues with BG Check? Any misdemeanors? If yes, details (type/year/month)
Required FPCC, Clean Background Check and Drug Check
Position is 100% on site at 2010 W. Encanto Blvd. from 11pm-7am.
Position Description:
IT Help Desk Operator:
Position is 100% on site at 2010 W. Encanto Blvd. from 11pm-7am. Local Only
Answering incoming calls for IT-related support.
Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
Assist with Active Directory password resets, VPN tunnel configurations, etc.
Provide excellent customer service in high stress or contentious situations.
Work with vendors to identify root cause issues.
Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.
Required Skills
- IT Help Desk Experience (Willing to work 11pm-7am shift)
Preferred Skills
- CompTIA A+ certification
- Previous experience working for DPS or law enforcement