Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Team

Join the FinOps Platform Engineering organization, the team that builds the FinOps Control Tower, ServiceNow's internal platform for cloud cost governance, financial accountability, and unit economics across our multi-cloud estate (AWS, Azure, and GCP). We own the data engineering and business intelligence layers that turn raw multi-cloud billing data into attributed, governed, decision-ready cost information for the people who run ServiceNow's cloud.

Our users are FinOps practitioners and the engineering, finance, and executive stakeholders they serve. The team brings together data engineers, platform engineers, BI/reporting engineers, and FinOps domain experts. We partner closely with the FinOps practice, who own the FinOps methodology and business strategy, while we own how the platform delivers against it: the data models, the allocation logic, the semantic layer, and the reporting experiences on top. Our key partners span Finance / FP&A, Public Cloud Engineering, AI Platform Engineering, Capacity Planning Engineering, Migration Engineering, Data Engineering, Data Platform, Data Governance, BI / Analytics Engineering, and CMDB / Metadata Management.

Role

As Sr Staff Technical Product Owner for FinOps Platform Engineering, you own the product direction for the FinOps Control Tower's cost-and-usage capabilities, with Showback as the flagship and the roadmap extending into allocation maturity, unit economics, and optimization.

This is a hands-on technical product role embedded in engineering, not a market-facing product management role and not a people-management role. You will own the backlog, translate business requirements into concrete data-product and reporting specifications, sequence the roadmap, and drive adoption. You will set direction for the data engineering and BI teams and direct the technical work (dbt models, SQL transformations, semantic-layer definitions, dashboard design) rather than writing it yourself. You lead through influence and deep technical judgment; you will not have direct reports.

You'll partner daily with your peer, the FinOps practice lead (who owns the "what should FinOps do"), and own the "how the platform delivers it." You'll also work across Data Governance, the data platform team, and your own data engineers and BI developers.

A defining part of the mandate: modernizing how we deliver insight. Our platform runs on a modern data stack (Trino, dbt, Apache Iceberg, and Lightdash on AWS), and today much of our reporting lives in static dashboards (with a Tableau-to-Lightdash migration underway). You will drive the evolution toward governed, self-service data apps built on the semantic layer: custom cost experiences that inherit our access controls and row-level security by default, keep every metric definition consistent, and let practitioners and their stakeholders answer their own questions without waiting on a rebuild. Dashboards become a product, not a backlog of one-off report requests.

This is a unique opportunity to own the cost-intelligence platform for all of ServiceNow's cloud spend, at Fortune 500 scale, with a clear mandate to modernize it.

What you get to do in this role

Own the product vision and roadmap for the FinOps Control Tower's cost-and-usage capabilities, with Showback as the foundation and a clear path through allocation → unit economics → optimization.

Define Showback as a product: clear attributed spend by stakeholder, a consistent allocation hierarchy (CSP → BU → SKU → instance), and clean separation of production, non-production, trial, and internal workloads, serving BU-finance cost summaries and platform-team instance-level detail from one source of truth.

Drive the modernization from static dashboards to governed data apps on the semantic layer: self-service, access-controlled cost experiences with consistent metric definitions, replacing one-off report requests with a durable data-product surface.

Own requirements intake, prioritization, and the backlog across FinOps practitioners, finance leaders, engineering teams, and executives, turning ambiguous asks into sequenced, shippable work.

Define the data-product and semantic-layer specification: cost metrics (e.g., Net Effective Cost, actual vs. forecast), allocation logic, and the dimensional model (BU, SKU, instance, customer/workload), translating business requirements into work the data engineering and BI teams build in dbt, the warehouse, and the semantic layer.

Deliver unified multi-cloud cost visibility across AWS, GCP, and Azure; partner with engineering to onboard new billing datasets, normalize cost structures, and resolve provider inconsistencies as Azure reaches parity.

Ensure every reporting and data product aligns with FinOps data governance standards: tagging and metadata, cost-attribution rules, SKU-hierarchy consistency, and enterprise data-handling controls.

Own the roadmap beyond reporting, sequencing the platform through clear phases: unified multi-cloud showback → a cost-allocation framework and SKU-level attribution → planning and forecasting inputs → optimization (rightsizing, waste and unattached-resource identification, opportunity sizing) and unit economics. Gate each phase on the data-model and semantic-layer work it depends on.

Define the platform's adoption and coverage targets, then drive to them. Establish the measurement model for how success is quantified (showback coverage of spend, active adoption across teams and personas, and allocation accuracy), set the targets in partnership with the FinOps practice and finance leadership, and use them to steer prioritization. This is about owning the definition of "good," not just reporting against numbers handed to you.

Lead through influence: align the engineers building alongside you to the target direction, review designs, resolve technical tensions, and hold the quality bar, without taking the keyboard away from them.

Apply AI/ML tooling where it accelerates the work and, on the roadmap, where it makes cost insight more self-service and proactive for practitioners.

What success looks like

Stakeholders can clearly see who owns which spend and why, from one trusted source.

A consistent multi-cloud cost-attribution model spans AWS, GCP, and Azure.

Showback is the source of truth for cost accountability across the organization, with a clear, agreed definition of adoption and coverage, and measurable progress against it.

Reporting has shifted from static dashboards to governed, self-service data apps, and the queue of one-off report requests shrinks as a result.

Showback maturity unlocks the downstream capabilities (optimization, planning, unit economics) that depend on it.

Qualifications

To be successful in this role you have:

Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
12+ years in technical product ownership, technical program management, or product management of data, analytics, or reporting platforms, with a track record of shipping data products that stakeholders actually adopt.
Proven ownership of dashboards, metrics, and reporting as a product (not a backlog of ad hoc report requests), including defining metrics, KPIs, and the reporting experiences executives rely on.
Demonstrated ability to translate ambiguous business requirements into concrete data-product specifications and to sequence a roadmap that ships incrementally.
Experience defining the success metrics for a platform or data product (adoption, coverage, and quality measures) and driving adoption against them, not just delivering features.
Experience directing data engineering and BI work (dbt/SQL transformations, warehouse/data-model design, and semantic-layer definitions), partnering with engineers who build it, without needing to write production code yourself.
Strong working fluency with the modern data stack and semantic-layer concepts (dbt, a cloud data warehouse, a metrics/semantic layer, BI tooling), enough to make and defend product and modeling decisions with engineers.
Proven ability to lead through influence across teams you do not manage, setting technical product direction and raising the bar.
Excellent stakeholder management across engineering, data, finance, and executive audiences, and strong technical writing and documentation skills for both engineering and business readers.
Full professional proficiency in English.
Strongly preferred
Cloud FinOps or cloud cost management experience: cost allocation, showback/chargeback, unit economics, or cloud billing data (AWS, GCP, and/or Azure).
Familiarity with cloud billing datasets and the realities of normalizing cost data across providers.

Nice to have

Experience with the ServiceNow platform (administration, development, or Performance Analytics). Our target users live here.
Experience building or operating a FinOps platform end to end.
Knowledge of unit-economics modeling, forecasting, and variance analysis.
Familiarity with semantic-layer / metrics tools (Lightdash, dbt metrics, or similar) and the emerging data-apps pattern for governed, self-service analytics.
Experience with Net Effective Cost or commitment/discount modeling (RIs, Savings Plans, committed-use discounts, EDP-style contracts).

Why join us

Own the cost-intelligence platform for all of ServiceNow's cloud spend, at global scale.
Collaborate in a culture that values craftsmanship, quality, and innovation.
Work symbiotically with AI and automation tools that enhance excellence and drive product reliability.
Be part of a culture that encourages innovation, continuous learning, and shared success.

FD21

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Senior Staff Technical Product Owner - FinOps Platform Engineering

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About this role

Company Description

Job Description

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Additional Information