Airport Customer Service Agent - RDM - Full Time

ESSENTIAL FUNCTIONS/TASKS

• Completes activities related to boarding and/or deplaning passengers and associated paperwork and/or computer entries. 
• Keys passenger information into the ticketing reservation system.
• Assists passengers with reservations, ticketing, and adjustments to itinerary.
• Greets passengers and provides necessary travel and gate information.
• Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
• Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.
• Lift or moves passenger luggage onto baggage belt and creates bag labels to ensure proper delivery.
• All other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of Ticketing systems, Computers, Unifi, Safety, Security, Airport layout, FAA, Flight schedules and Station policies and procedures. MENTAL ABILITIES: Must be able to follow directions, count, calculate and read and interpret documents.

Competency Statement(s)

• Customer Oriented - Ability to great customers in a friendly and courteous manner and take care of the customers’ needs and personal belongings while following company procedures.
• Attendance and Reliability –Ability to maintain regular attendance and report to work on time and at assigned post at the start of the shift.
• Communication - Ability to communicate in a professional manner with others orally or written and actively attend to, listen and understand the needs of the customer and comments and questions of others in the workplace.
• Accuracy - Ability to perform work accurately and thoroughly to ensure passenger/flight information is correct.
• Diversity - Ability to work in a friendly, respectful and professional manner with people regardless of their age, gender, race, ethnicity, religion, national origin, disability etc..

Competency Statement(s) continued                                                           

• Honesty/Integrity/Ethical Standards – Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings.
• Organizational/Time Management-Ability to work in an organized fashion and respond to customer requests to ensure passengers are boarded in a timely manner.
• Safety - Ability to follow established safety policy and procedures.
• Teamwork – Ability to work with others as a team to perform and complete job duties.
• Adaptability - Ability to adapt to change in the workplace such as working different schedules, locations, assignments, shifts or work at various paces.

EDUCATION: High School Graduate or General Education Degree (GED) is preferred.

OTHER REQUIREMENTS

Must be 18 years of age; eligible to work in US; able to pass pre-employment drug screen, FBI criminal background check; and complete SIDA training to obtain airport authority identification security badge.

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds

Other Physical Requirements

Vision (Near, Distance, Peripheral, Depth Perception)

Sense of Sound/Hearing 

WORK ENVIRONMENT

While performing the duties of this job the employee is required to work in crowded public areas of the airport under tight time constraints to service passengers. The noise level in the work environment is moderate to loud. The pace of the work varies but it often fast paced and depends on the flight schedule, flight delays, weather and passenger volume.

Legal

Unifi is an equal opportunity employer