Senior UX/UI Designer

ICONMA is a company that specializes in IT Services and Consulting, and they are seeking a Senior UX/UI Designer. The role involves leading user research, defining design strategies, collaborating with teams, and executing innovative design solutions.

Responsibilities:

• Lead User Research to deeply understand customer needs, identify difficulties, and create solutions that seamlessly integrate with the ServiceNow framework
• Gather and evaluate user requirements in collaboration with clients
• Define and communicate the user experience design strategy, vision, and guiding principles, articulating a clear vision and establishing guiding principles that resonate with senior customers and align with broader business objectives
• Innovate and advise the exploration of divergent design solutions, develop detailed user flows, and build high-fidelity mockups and prototypes to effectively conceptualize design ideas
• Collaborate with your design team to implement strategic visions while giving outstanding insights and value
• Build productive and collaborative relationships with internal teams, clients, and multi-functional peers, encouraging an environment of open communication and shared goals
• Drive high-level strategic decisions with clients, users, and developers, balancing experienced opinions with customer needs
• Offer mentorship and guidance to other designers and team members, encouraging an environment conducive to professional development
• Uphold and advocate for organizational policies and internal processes with a focus on continuous improvement and compliance
• Contribute as Domain Expert to any presales opportunities, as needed
• Demonstrate design concepts using tools like wireframes, mockups, storyboards, process flows, and sitemaps, applying software such as Adobe XD, Figma, FigJam, Miro, Illustrator, Photoshop, InDesign, and Keynote
• Craft intuitive graphic user interface elements, like menus, tabs, and widgets, adhering to ServiceNow's design standard processes
• Lead all aspects of design alignment with ServiceNow standard processes and project roadmaps, collaborating closely with the team for detailed execution
• Stay updated on the latest strategies, industry standards, and innovative ways to craft, consistently striving for higher quality
• Conduct and moderate workshops to gather comprehensive information about users, setting success metrics for clients and customers that reflect upper management perspectives
• Clearly rationalize and explain design work, advocating for users' needs and ensuring that designs meet those needs optimally
• Deliver polished designs by paying meticulous attention to details and following through on execution with the development team
• Expertly balance the act of listening with the necessity to advocate for informed design solutions, maintaining a strong commitment to user-centric design principles at the senior level

Requirements:

• Experience of UX and UI design programs
• Experience with designing for ServiceNow
• Bachelor's degree in a related design subject area, equivalent design education experience, or equivalent work experience
• 4+ years of relevant experience designing, building, and shipping interfaces and experiences for web and mobile
• Experience with SaaS products is an asset
• Years of Experience: 14.00 Years of Experience
• User Experience Design
• User Research
• Service Now
• ServiceNow Certified System Administrator
• ITIL Foundations
• Experience with designing for ServiceNow is desirable