Staff Product Designer

Twilio is a company shaping the future of communications and is looking for a Staff Product Designer to join their Onboarding and Compliance team. This role involves designing key features to enhance the customer onboarding process and ensure compliance, ultimately improving the customer experience.

Responsibilities:

• Use customer and product expertise to contribute early and often to your product team's roadmap. Advocate for how work gets prioritized by drawing on your understanding of business goals
• Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences. Utilize and help evolve the design system when needed
• Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team
• Clearly document and articulate decision-making in a way that is easy for different audiences to understand. Independently manage feedback and escalate risks appropriately
• Design and facilitate team discussions repeatedly and across different contexts to help solve challenges on your team
• Establish necessary commitments with PM and Engineering partners, defining a plan to perform the work and delivering successfully

Requirements:

• Demonstrated ability to independently lead comprehensive user-centered designs and collaborate seamlessly with cross-functional teams
• Experience in shipping high-quality user interfaces and flows in a systematic, detail-oriented way with a focus on driving strategic design decisions and delivering impactful solutions
• Strong facilitation and presentation skills, with the ability to provide constructive feedback to peers
• A 'Builder' mindset with a track record of driving initiatives forward with resilience and adaptability
• Has 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development
• Bachelor's or Master's in the field of Human Computer Interaction or Design is a nice to have
• Experience at a SaaS software company serving B2B customers