Field Service Engineer II - Electron Microscopy

Thermo Fisher Scientific is a global leader in serving science, and they are seeking a Field Service Engineer II to deliver exceptional service for sophisticated analytical instruments. The role involves installing, maintaining, troubleshooting, and repairing complex equipment in various settings, while contributing to scientific advancement.

Responsibilities:

• Install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service
• Work with customers across research, industrial, and healthcare settings
• Contribute to delivering excellent service for sophisticated analytical and scientific instruments

Requirements:

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 40 lbs and work in various laboratory environments
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Additional relevant certifications are advantageous
• Proficiency in English required; additional languages beneficial