Customer Success Manager (PR & Communications)

Hire Hangar Global is seeking a client-focused Customer Success Manager to support organizations using an AI-powered social listening and narrative intelligence platform. The role involves onboarding clients, interpreting data, and ensuring a high-quality client experience while acting as a trusted advisor.

Responsibilities:

• Onboard new clients and guide them through platform setup, dashboards, and alerting tools
• Help clients interpret narrative and social listening data to inform their communications strategy
• Build and deliver client-facing reports summarizing platform insights and emerging trends
• Serve as the primary point of contact for client questions, training, and ongoing support
• Manage renewals and identify opportunities to expand client engagement with the platform
• Relay client feedback internally to support product improvements
• Collaborate with internal teams to ensure a smooth, high-touch client experience

Requirements:

• Background in public relations, communications, media relations, or a related agency environment (non-negotiable)
• Experience producing or presenting client-facing reports, media coverage summaries, or performance insights
• Strong written and verbal communication skills with a polished, client-facing style
• Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)
• Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)
• Experience working with corporate, brand, or enterprise-level clients
• Background at a PR or communications agency supporting external clients