Spanish Bilingual Customer Service Representative - Work from Home

Everise is a company focused on providing exceptional customer service, and they are seeking a Spanish Bilingual Customer Service Representative to assist customers with tax preparation software. The role involves handling inbound calls, resolving customer issues, and ensuring customer satisfaction.

Responsibilities:

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Problem-solving skills
• Ability to analyze and troubleshoot issues
• Ability to multi-task
• Basic math skills

Requirements:

• English-Spanish bilinguals must be proficient in English
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Problem-solving skills
• Ability to analyze and troubleshoot issues
• Ability to multi-task
• Basic math skills
• High school diploma, GED or equivalent
• Minimum one (1) year of customer service experience
• Minimum one (1) year of call center experience required
• Ability to navigate between multiple windows or within web-based applications
• Ability to pass a drug screen and background check
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• A dedicated area to work from in your home
• Internet speed requirement of 25 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Be a team player
• Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)
• Employee to provide one of the following headsets is required: Plantronics 3320 Blackwire, Plantronics 3220 Blackwire, Plantronics 5220 Blackwire, Plantronics EncorePro 520 + DA80 USB Plug Adapter