Key skills
Installation of electromechanical/chemical equipmentMaintenance of electromechanical/chemical equipmentRepair of electromechanical/chemical equipmentDNA sequencing technologyBiochemistryBiologyLife sciences instrumentationWindows OSLinux OSReal-time processing systemsDisk arraysEthernet architectureTechnical troubleshootingTechnical problem solvingCommunicationSales
About this role
PacBio is a leading company in DNA sequencing technology, seeking an Engineer II for Field Service. This role involves providing on-site support, installation, and maintenance of their DNA sequencing platform while ensuring customer satisfaction and technical excellence.
Responsibilities:
- Perform installation, maintenance, upgrade, and repair of PacBio equipment at customer locations
- Submit timely documentation of service activities and expenses
- Maintain accurate and reliable service spare parts inventory
- Work closely with sales and field application specialists to ensure customer expectations are being met
- Mentor and train new and less experienced service engineers
- Develop and improve operating procedures and processes
- Contribute to knowledge base in a timely manner to share problems and solutions with other Field Service Engineers
- Provide feedback, reports, and analysis of field issues to product teams and service management
- Write and edit service documentation for alignment, replacement, and upgrade procedures
- The position will require several days per week of onsite instrument support at customer facilities
Requirements:
- Typically requires a minimum of: 2-4 years of related experience with a Bachelor's degree; or 1-3 years of experience with Master's degree; or 0-2 years of experience with a PhD
- A degree in Engineering or Science, or equivalent Military, or other experience
- Minimum of two to five years servicing or supporting complex electromechanical/chemical equipment
- Knowledge of biochemistry, biology and/or other life sciences
- Excellent verbal and written communication skills
- Excellent analytical troubleshooting and problem-solving skills
- Extensive travel required
- Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture
- Valid driver's license with good driving record
- Ability to work independently with minimal supervision
- Ability to lift 40lbs above your shoulder height
- Ability to lift 75lbs from the ground to unpack boxes
- Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus