FLEX Sr. Salesforce Admin - MDS, Business Support

Marriott International is the world’s largest hotel company, and they are seeking a FLEX Senior Manager, Salesforce Administrator. This role is critical in supporting and scaling the Commercial Services Salesforce ecosystem, focusing on system configuration, governance, and operational support.

Responsibilities:

• Own the configuration and administration of Salesforce Sales/Service Cloud and Digital Experience sites supporting Commercial Services
• Manage standard and custom objects, fields, page layouts, flows, validation rules, record types, and automation to support workflows
• Support configuration of user access, permissions, profiles, and sharing models to ensure appropriate security and data visibility
• Monitor platform health, performance and adoption
• Translate business needs, enhancements and defects into technical requirements
• Build complex automation using Flow, approval processes, and business rules
• Partner with developers for custom solutions and integrations
• Serve as an escalation point for complex system issues, bugs, and data integrity concerns
• Monitor system performance, troubleshoot errors, and support incident resolution in coordination with internal teams and vendors
• Support UAT efforts, releases, and change validation to ensure system stability
• Build and maintain Salesforce reports and dashboards to support Commercial Services KPIs
• Ensure data accuracy across enrollments, service records, and reporting views
• Enforce platform standards, best practices, and configuration governance across Commercial Services
• Create and maintain system documentation, configuration guides, and admin reference materials
• Support internal enablement efforts by assisting with training and demos
• Proactively recommend platform improvements and optimization opportunities
• Partner with cross‑functional stakeholders (IT, Security, Legal, Analytics, Finance) to support platform compliance and roadmap initiatives

Requirements:

• Bachelor's degree preferred; 10+ years of relevant work experience required in lieu of Bachelor's degree
• 6+ years of hands-on Salesforce Administration experience, including Sales and Service Cloud
• Strong experience configuring lighting web components, flows, automation, reports, dashboards, and security models
• Proven ability to support complex, multi stakeholder Salesforce implementations in an enterprise environment
• Salesforce Administrator Certification (ADM 201) required; Advanced Administrator preferred
• Experience collaborating with product owners, developers, and business teams in Jira or similar Agile tool
• Exposure to Salesforce security, SSO, or RBAC concepts in enterprise environments
• Strong analytical, documentation, and troubleshooting skills