Customer Success Engineer

Glimpse is the leading AI platform for CPG brands, automating critical back-office workflows. The Customer Success Engineer will own the success of mid-market and enterprise customers by managing data integrations, improving customer experience, and driving customer engagement.

Responsibilities:

• Own the post-sale experience for mid-market and enterprise customers, driving fast time-to-value and keeping customers active, healthy, and seeing results
• Assist with complex, multi-stakeholder onboardings, coordinating across internal teams and customer contacts to resolve data integration bottlenecks
• Proactively reach out to customers to gather context and materials needed to run disputing workflows effectively
• Monitor customer health and adoption, surface risks early, and intervene before they become issues
• Own inbound support and escalations, responding with speed and clarity and knowing when to pull in other teams
• Identify manual components of the role and build systems to automate or streamline them over time
• Translate customer feedback into clear product input and serve as the voice of the customer with our engineering and product teams
• Partner with Account Managers on renewal and expansion conversations using adoption and health data