Customer Success Manager

WellHive is a company focused on enhancing customer engagement through its platform. They are seeking a Customer Success Manager who will be responsible for managing customer accounts, driving platform adoption, and ensuring customers achieve value from their partnership with WellHive.

Responsibilities:

• Manage a portfolio of customer accounts, owning adoption outcomes and customer health across each one
• Build and maintain relationships with key stakeholders including site leadership, schedulers, and program leads
• Drive platform adoption by working with end users to integrate WellHive into their daily workflows
• Monitor account health, identify risks early, and lead intervention efforts when issues arise
• Partner with internal teams to address customer needs and surface insights from the field
• Communicate progress and trajectory to customers and internal stakeholders through structured reporting
• Serve as a platform expert for customers, helping them get the most value from WellHive

Requirements:

• 3+ years in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company
• Track record of driving measurable customer outcomes
• Strong relationship-building and stakeholder management skills
• Comfort working with data and translating it into customer-facing insights
• Excellent written and verbal communication skills
• Ability to work in complex, multi-stakeholder environments
• Experience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programs
• Background in healthcare scheduling, referral coordination, or community care
• Experience driving adoption of a software platform with multiple user types
• Experience in utilizing different software applications/CRMs to manage and monitor customer interactions