Business Systems Analyst II

ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive. As a Business Systems Analyst II, you will support the Enterprise Systems Manager by evaluating and improving IT systems and workflows, leading business solution implementations, and measuring program effectiveness to enhance organizational efficiency.

Responsibilities:

• Be a subject matter expert for best practices in CRM data management
• Serve as a resource for best practices in workflows, and systems, partnering with teams across ActBlue to help guide project planning and execution
• Support the Enterprise Systems Manager in leading projects and critical initiatives
• Be a thought partner with business stakeholders and recommend solutions
• Maximize the use and implementation of existing systems before seeking new ones
• Assist with Business Continuity Planning
• Assist in assessing risk and managing the cost of systems across the entire software stack
• Prepare and review documentation for current processes, pain points, and assumptions and continuously identify gaps and opportunities for automation projects that will streamline workflows and processes
• Assist/provide backup in the ongoing administration of Finance tooling, CRM platforms, support ticketing systems, and HRIS, including user roles and permissions, item configuration, reporting changes, and related administrative duties
• Define meaningful KPIs to measure the effectiveness of IT initiatives, evaluate performance through data analysis, and report on program metrics to relevant stakeholders. Identify, prioritize and drive strategic technology and workflow investments to improve those KPIs over time
• Estimate and establish costs of upgrades and improvements and track and manage software and hardware costs during implementation, including navigating budget and functionality tradeoffs
• Document and diagram key system configurations; support key business stakeholders in their process documentation efforts
• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards
• Implement, monitor, and assist in identifying and diagnosing possible issues with integrations between systems that communicate with the CRM platform, including, but not limited to, third-party data and productivity tools

Requirements:

• 2-4 years of CRM management
• Excellent written and verbal communication and facilitation skills, and you know when to adjust your focus, format, vocabulary, and level of detail according to the audience and communication goals
• Solid analytical mindset, excellent interpersonal communications, strong project management skills, be team-oriented, and have a growth mindset
• Constantly tie your work to the strategic context and the problems we're trying to solve to maintain focus and ensure your work is aligned with the broader mission
• Demonstrated history of self-directed work. You are proactive and intentional with your work
• Outcome-oriented and see conflict as something to be explored and resolved rather than avoided. Comfortable pushing outside your comfort zone and having hard conversations to get a better result
• Proficiency in Python or JavaScript is preferred, with the ability to support automation, data scripting, and systems integration tasks