Sales Counselor

Description

Job Summary:

The Sales Counselor is an integral part of our team’s effort to maintain a high occupancy at our communities. The sales Counselor will assist the team with prospect inquiries, collecting paperwork and tours. 

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Achieve maximum occupancy and revenue levels by keeping and building at or above budgeted monthly occupancy.
• Handle and coordinate all aspects of the sale process from inquiry calls, cold calling, conducting tours, follow-up calls and communication, lead management software updates, and closing the sale. Ensure community staff identified as back-up for inquiries/tours is up-to-date and inquiry process to ensure inquiries are handled properly at all times.
• Work closely with the management team on developing, implementing strategies and an ongoing 90-day plan for increasing qualified inquiries, traffic and sales, which can include, but are not limited to:
• Community Events
• Educational Seminars
• Professional Networking
• Advertising
• Public Relations
• Assists with weekly marketing report for delivery to corporate on inquiries, tours, move-ins, move-outs, and outreach for each week.
• Capture key data on inquiries and log into lead management software within 24 hours of inquiry so all inquiries are documented. All existing inquiries in the software system need to have "next steps" scheduled to maintain constant contact.
• Performs other duties as assigned. 

Requirements

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Exceptional customer service skills. 
• Must be computer savvy and comfortable with technology.  
• Must be Organized with attention to detail.  
• Proven ability to develop and maintain relationships with prospective residents and families.

Education and Experience:

• Experience/Knowledge in marketing and sales.
• Minimum three (3) years’ experience in marketing and sales and/or knowledge of senior living industry

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times. 
• Reliable Transportation and travel to prospective resident’s homes may be necessary on occasion.