Heavy Equipment Director of Service East Texas

NED, LLC. is a large heavy equipment dealership with over 30 years of industry experience in equipment sales, rentals, and customer support. Through mergers and acquisitions, NED, LLC. has grown through multiple acquisitions of independent heavy equipment dealerships, including Four Seasons Equipment, MAY-RHI, Earthmovers Construction Equipment, Richardson Service 1991, Inc., Grove River Machinery, and L & N Supply Company Inc. Today the company is re-branded under one unified name, NED – National Equipment Dealers.

Work Schedule: Full time, Monday - Friday 7am - 5pm
Additional Incentives: Tuition Assistance Program, Boot Allowance, Prescription Safety Glasses Benefits program.
401K: 60% Employer match up to 10%
Benefits: Medical, Dental, and Vision Insurance, company-paid long term & short-term disability, company paid life insurance, and many other programs available
Referral Program: You can earn up to $2,000 by participating in our employee referral program.
Time Off Policies: Personal/Sick/Discretionary, Vacation, Holiday Pay, Bereavement Pay, Jury Duty Pay.

Qualifications
• Previous industry experience is desired
• Customer Oriented
• MS Office skills (Outlook, Excel, Word)
• Attention to detail
• General understanding of inventory
• Must have excellent communication skills
• Demonstrates interpersonal and customer service skills to build and foster strong customer relationships
• Must have a valid Driver’s License
• Working knowledge of the hazards and safety precautions common to the equipment
• Forklift certification is a plus
We represent some of the top brands in the industry including, Hyundai, Construction Equipment, Bell Off-Road Trucks, Manitou, Sakai, Dynapac and other products.

KEY JOB RESPONSIBILITIES:
This individual would be responsible for overseeing the Parts and Service departments within the region of East Texas, as well as daily admin roles key to the daily operations of the branches.
This position must put customer satisfaction at the forefront of their daily duties while maximizing return through direct parts sales, inventory control, streamline current processes, motivate, and engage department personnel.
• Oversee operations of Parts and Service Departments.
• Coach and lead the branch Service and Parts managers to effectively meet the specified metrics of those departments.
• Maintains branches parts inventory at adequate levels to meet the demand of our customers and internal needs.
• Reviews inventory levels quarterly and submit for manufacturer parts returns.
• Reviews non-moving parts for reductions specials or targeted write-offs.
• Maintains the condition of the parts warehouse and directs employees on daily organization.
• Directs department interview and hiring process.
• Holds annual reviews for employees with management recommendations on advancement.
• Responsible for approving employee time-off requests.
• Ensure all employees are adequately trained in their position to meet department needs.
• Work with service department management to expedite necessary back-ordered items including finding alternative sources where they exist.
• Review open backorders and sales orders for processing.
• Prepare and lead annual parts inventory.
• Work with branches Service Manager to assist with preparing, closing, and billing work orders.
• Manage branches supplies and process PO’s.
• Aid and assist with recruiting technicians.
ADDITIONAL INFORMATION:

• Frequent travel to branch locations is a necessity
• Any offer of employment is conditioned upon the successful completion of a drug screen, MVR and background check.
• EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

*** VETERAN FRIENDLY COMPANY ***

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