Team Leader Parts Operations

Description

Pilatus is hiring a Team Leader Parts Operations to join our team in Broomfield, CO. In this role, you will oversee the day-to-day operations of the Parts Sales Administration department as a working lead. In addition, you will be responsible for timely processing of daily sales orders, invoices, drop shipments and open orders. Take your career to the next level with Pilatus Aircraft USA Ltd!

Essential Duties / Responsibilities

• Performs the essential functions of the Parts Sales and Services Administrator role as well as training and supervising team members on department procedures
• Supervises and provides guidance to the Parts Sales Administration team
• Provides additional subject matter support to customers
• Ensures all invoices are posted daily and at month end
• Monitors and fulfills open customer orders on a daily basis
• Ensures timely responses to incoming inquiries and manages customer expectations
• Develops and maintains operational reports, metrics, and tools to support team performance and decision making
• Documents and maintains departmental procedures, workflows, and work instructions
• Works with Supply Chain team to ensure timely deliveries to customers
• Monitors AOG orders and provides comments on weekly and monthly AOG reports
• Participates in routine calls with partner organizations and Service Centers
• Updates AOG technical cases in Quantum with relevant part delivery status
• Works with Purchasing team to provide customers with material quotes
• Ensures fiduciary responsibility on all transactions

Other Duties / Responsibilities

• Participates in the AOG phone rotation
• Assists Customer Relations team by enforcing Service Center Policies and Procedures
• Provides sales orders and invoicing services to internal departments when requested

Requirements

Skills/Qualifications

• Associate or bachelor’s degree or equivalent combination of education and experience in aviation field
• 5+ years of technical experience related to aviation parts
• Pilatus PC-12 and PC-24 knowledge preferred
• Knowledge of FAA regulations required
• Purchasing and supplier experience highly preferred
• Advanced computer skills including MS Windows and MS Office Professional
• Experience developing operational reports, dashboards, or process improvement tools is preferred
• Effective verbal, written, and interpersonal communication skills and excellent customer service skills
• Must be able to prioritize the workload and produce high quality, detailed work on a consistent basis

What We Offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

The salary range for this position is $62,600 - 89,800 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pilatus Aircraft USA Ltd was founded in Broomfield, Colorado in 1996. Pilatus’ 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 PRO and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for almost 30 years.

With over 3,000 employees and about 200 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment.

Pilatus Aircraft USA Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To submit a paper application, please mail your resume to 12300 Pilatus Way, Broomfield, CO 80021 Attention: Human Resources. No walk-ins please. If personalized assistance is needed to complete an online application for this position, please email employment.us@pilatus-aircraft.com with your request.