General Manager

Overview 

People. Passion. Pride. This is what has driven our teams since 1833. 

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. 

But at the heart of our business is our people. 

 Role Purpose 

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees; and this important responsibility ultimately falls to the General Manager. 

The General Manager is responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as local, state, Federal regulations and all station operations, service delivery. 

The role requires a seasoned senior manager with a strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment, whilst maintaining strict Menzies Corporate Governance and Financial guidelines. 

Key Responsibilities

• Fully responsible for the safety and well-being of MA staff; promoting a Safety-First culture; and managing all other aspects of running the station
• Fully responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as all relevant industry, local, state, Provincial (CAN), and Federal regulations.
• Leads and collaborates with the senior team to maintain and enhance appropriate, effective safety and security systems, risk assessments, periodical inspections and audits, operational training programs, planning, operational processes, and service delivery
• Leads by example and provides immediate and direct feedback to Employees and colleagues.
• Ensures a system for the effective delivery of safety-related briefings and the cascade of safety-related bulletins, alerts, and information.
• Participates in the development of station-level budgets.
• Ensures the means for proper staffing, planning, and scheduling are in place.
• Ensures that processes are sufficient to ensure inventory and accounting for all Company assets, consumable parts, contracted services, and vendor payments.
• Fully accountable for the financial performance and compliance with Corporate Governance and Legal aspects of Menzies’ businesses in the station.
• Regularly interacts with customers to promote the station and to measure the level of customer satisfaction
• Uses customer feedback to constantly develop and improve capabilities and processes.
• Pursues opportunities for new business and growth of existing services.
• Ensures the development and implementation of the station Emergency Response Plan (ERP), Emergency Action Plan (EAP), Local Contingency Plan (LCP), Business Continuity Plan (BCP), Spill Prevention, Control and Countermeasure Plan (SPCC), Facility Response Plan (FRP), Environmental Emergency Response Plan (EERP), and/or Storm Water Pollution Prevention Plan (SWPPP).
• Assigns/delegates a Safety, Security, & Compliance Manager/Officer the responsibility for overseeing the implementation of the Menzies Aviation Safety Management System (SMS) and Health & Safety manual (H&S) policies at the base.
• Appoints a Principle Manager for all matters relating to Security at the station per the MA Security Manual (SeMS).
• Assigns a primary delegate ensuring compliance with the Menzies Aviation Quality Assurance Manual (QAM).
• Assigns a primary delegate ensuring compliance with the Menzies Aviation Environmental Management System (EMS).
• Ensures that processes are in place to provide for the acquisition, maintenance, and safe operation of GSE equipment and vehicles.
• Assists in the investigation of accidents, injuries, and near misses and cooperates in the preparation of material and evidence for use in hearings, lawsuits, and insurance investigations. Will also evaluate root causes and recommend corrective action; and ensure that corrective actions are implemented and sustained.
• Ensures proper administration of the Workers’ Compensation Program (Reed Group in CAN), to include timely reporting, Employee follow-up, and aggressive Return-to-Work promotion.
• Leads and motivates hard working teams to deliver excellent quality and productivity
• Directs and motivates Managers to achieve agreed targets
• Reviews leading and lagging indicators of Safety and Operational performance (i.e.: SMART targets, MORSE Dashboards, Audit Findings, Recordable Injuries, Training Completion Reports; Workers Compensation (WC) Rates and Costs; AC Damage Rates and Costs; GSE Damage Rates and Costs; Preventive Maintenance Completion Rates; SmartDrive Coaching Completion Rates; SmartDrive Safety Score; Delay Reports; etc.).
• Conducts routine (weekly) Staff Meetings
• Completes the Manager’s Self-Certifications and other Workplace Inspections (as required)
• Performs routine Performance Appraisals of direct reports and provides constructive feedback for career planning, professional growth, and opportunities for improvement.
• Establishes Reward and Recognition programs promoting Safe Behaviors, Procedural Compliance, and Extraordinary Performance.
• Ensures the firm, fair, and consistent accountability for compliance with MA work rules and policies

Qualifications

• Bachelor's degree (B.A.) from four-year College or university; or five to ten years related experience and/or training; or equivalent combination of education and experience
• Excellent leadership and people management skills
• Experience in business development, sales and commercial negotiation & pricing
• Wide ranging general management experience, with some years of senior management experience
• Extensive management and/or support service experience, preferably in an into plane fueling or ground equipment fueling environment
• Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels
• Interpersonal skills: Independence, decisiveness and the ability to work accurately and independent of immediate support
• Able to influence, engage and motivate at all levels
• Flexible, determined to succeed and self-motivated
• All applicants must hold requisite employment authority to work in the USA
• Must be at least 18 years of age
• Must pass pre-employment drug screen
• Possess and maintain current valid US driver’s license
• Ability to proficiently read, write and speak English
• Able to remain calm under pressure
• Must be comfortable lifting 70lbs
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including nights, weekends, and holidays

Knowledge, Skills and Abilities

• Proficiency in desktop computing applications including (but not limited to) Microsoft suite of products including MS-Word, MS-Excel, MS-PowerPoint, Office 365
• Ability to learn quickly

• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

• Salary (exempt)
• Advancement Opportunities
• Health, Dental, Vision, 401K
• Life and Short-Term Disability Insurance
• Paid Vacation

Salary range: $90,000 to $100,000 Annually

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.