Emergency Communications Training Coordinator

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Department of Public Safety Communications and Emergency Management (PSCEM) is hiring an Emergency Communications Training Coordinator for the Emergency Communications Center (ECC) . The ECC provides assistance to the public by receiving and processing 9-1-1 emergency and non-emergency calls and dispatching police, fire, and emergency medical service units in a prompt, efficient, courteous, and professional manner. 

The Emergency Communications Training Coordinator delivers training programs for Public Safety Telecommunicators (PSTs), assists with career development initiatives for new and current employees in the ECC, supports performance management initiatives, and serves as a liaison between the ECC and other public safety partners. The position reports directly to the ECC Operations Manager while collaborating with public safety training partners, APCO International, the International Academies of Emergency Dispatch (IAED), and other regional and state training organizations. 

This is an exciting opportunity to work in a progressive, state-of-the-art and forward-thinking ECC which has been recognized as a leader in providing critical emergency communications services through innovative measures!
 

Specific duties:

• Executes basic, in-service, remedial, and continuing education training programs for ECC personnel, including the ECC Basic Training Academy and employee development initiatives;
• Trains and certifies ECC personnel in mandatory certification programs including criminal justice systems, emergency dispatch protocols, technical systems, and complex call-taking and dispatch procedures;
• Serves as the agency subject matter expert for EMD, EFD, EPD, and ProQA protocols;
• Ensures compliance with all IAED standards;
• Develops, updates, and maintains lesson plans, training materials, manuals, and curriculum;
• Oversees the Communications Training Officer (CTO) Program and ensures designated CTOs maintain eligibility requirements and instructional standards; and
• Maintains training records and prepares reports related to employee development, certifications, and training compliance.

The ideal candidate will have experience:

• In emergency communications with proven organizational and leadership skills;
• Mentoring and providing training to inspire others; and/or
• Bringing a passion for public service to support a team.

Minimums:

• High School Diploma, GED or Equivalent; and
• Considerable experience providing the full range of a primary public safety answering point including delivery of call-taking, teletype, police and/or fire dispatch services. Some experience providing training, mentoring, or supervising preferred.

Licenses/Certifications: 

Licenses/Certifications: Required Certifications at time of hire unless otherwise specified:

• Virginia Department of Criminal Justice Services (DCJS) Basic Dispatch Certification
• Cardiopulmonary Resuscitation (CPR)/Automated External Defibrillation (AED) Instructor within 90 days of hire
• Virginia Criminal Information Network (VCIN)
• National Crime Information Center (NCIC)
• Commonwealth of Virginia DCJS Basic Communications School, within 90 days of hire
• National Incident Management System 100, within 90 days of hire
• National Incident Management System 700, within 90 days of hire
• Association of Public Safety Communications Officials (APCO) CTO Instructor, within 90 days of hire

Desirables: Preference may be given to candidates with one or more of the following:

• IAED Emergency Medical Dispatch (EMD)
• IAED Emergency Fire Dispatcher (EMD)
• IAED Emergency Police Dispatcher (EPD)
• IAED ProQA Call Handling Software
• APCO or NENA certification in supervisory, managerial or leadership programs
   

Special Requirements:
Please note: A complete application will include a resume. Please attach a resume to this application which highlights how your background and experience align with the qualifications and responsibilities of the position. 
Background Check: 

• This position requires a comprehensive background check and may require a polygraph examination.
• A pre-employment criminal records check will be conducted.  It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
• Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator’s license from the applicant’s place of residence or the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite. 
•  The applicant must authorize Arlington County to obtain, or the applicant must provide, a copy of the applicant's official state/district driving record.  Any offer of employment may be contingent upon a favorable review of the applicant's driving record. 

ADDITIONAL INFORMATION

• Work Hours: Monday - Friday, 8:00 a.m. to 5:00 p.m. This position is eligible for limited teleworking based on the needs of the department. This is not a full-time remote opportunity;
• The selected candidate will be required to remain flexible to respond to emergency situations, including nights, weekends, and holidays. The selected candidate will also be required to be available for emergency situations 24 hours a day.
• Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Click here to learn more about our commitment.
• As an Employer of Choice, Arlington County offers a generous benefits package.  For more information, click here.     
• Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications may not be considered.
• The official title of this position is ECC Training Coordinator.

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