Assistant Store Lead-ASSTLEA

• Leads, communicates, and champions Black Rock Coffee Bar values, policies, and procedures.
• Models exceptional customer service for the team.
• Establishes effective, positive communication among Team Members through appropriate channels.
• Serves as the active leader on shift, maintains adequate coverage, arranges coverage for unexpected absences, and ensures meal and rest periods are provided per state requirements.
• Assists in planning and executing sales promotions as assigned by Marketing.
• Supports successful store operations with focus on SPOC outcomes.
• Promotes safe work practices, reports incidents and accidents promptly to the Store Lead, and follows required procedures.
• Works a total of 40 hours per week, dedicating at least 32 hours per week to on-bar duties.
• Supports the Store Lead in hiring, onboarding, and training processes.
• Completes off-bar leadership tasks as assigned, including approving timecards, cash management, and other checklist items.
• Troubleshoots equipment issues, addresses Team Member concerns, and resolves operational issues in real time.
• Assists with inventory management, including orders, counts, and product runs; submits mileage reimbursement in accordance with Company policy.
• Attends leadership meetings as scheduled, including biweekly or monthly sessions based on regional requirements.
• Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.

• Immediately and warmly welcomes customers and Team Members, ensuring a positive, welcoming, and engaging environment.
• Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders.
• Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens.
• Maintains clean and organized work and customer areas, following health and safety guidelines.
• Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales.
• Handles accurate cash and credit transactions, including daily cash deposits when required.
• Supports training initiatives and mentors new Team Members during onboarding.
• Holds leadership team accountable for assigned daily, weekly, and monthly tasks.
• Handles customer complaints and resolves issues professionally and promptly.
• Assists in inventory management and restocks supplies as needed, including product displays.
• Provides guidance on proper line busting during peak periods to expedite customer orders, which may require exposure to various elements.
• Proficient at working independently during shifts with self-directed initiative and minimal supervision.
• Always follows Black Rock Coffee Bar policies and procedures diligently.
• Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion.

• Demonstrate ownership and accountability by proactively identifying issues, addressing gaps, and escalating challenges while monitoring progress against strategic initiatives.
• Think strategically and creatively, identifying opportunities to improve how we communicate, train, and support the field while balancing practicality and execution.
• Communicate with influence and clarity, consistently presenting updates on projects to cross-functional teams and leaders with confidence, enthusiasm, and precision.

• Guest-facing environment with frequent interaction and periods of high volume and noise.
• Prolonged standing and walking for most of the shift, with rest and meal periods provided per law.
• Frequent on-bar work using POS systems, espresso machines, grinders, ovens, and other café equipment.
• Exposure to heat, cold, steam, and approved cleaning agents consistent with foodservice operations.
• Indoor and outdoor duties, including order taking, line busting, and customer support in varying weather conditions.
• Variable scheduling, including early mornings, evenings, weekends, and holidays.
• Light administrative work completed on site, including scheduling support, timecard review, inventory tasks, and email communication.
• Use of handheld devices, store systems, and basic computer functions to complete job duties.
• Ability to lift, carry, push, or pull items such as product, supplies, and equipment weighing up to 15 pounds.

• Strong communication and interpersonal skills to lead and support team and guest engagement.
• Ability to thrive in a fast-paced environment while managing competing priorities.
• Experience fostering a positive team culture through accountability and recognition.
• High attention to detail, accuracy, and follow-through on assigned tasks.
• Flexibility to work varied schedules, including weekends and holidays.
• Self-motivated and dependable, capable of independent decision-making.
• Understanding of safety procedures and commitment to a clean, safe working environment.
• Must have been employed at Black Rock Coffee Bar for at least 6 months unless otherwise approved.

• Paid Time Off
• Performance-based bonus opportunities 401(K) Retirement Savings Plan with company match for eligible* team members
• Health insurance (medical, vision, dental) options for you and your family Pet insurance and Discount Programs because we know pets are family too!
• Long-Term Disability, Life, and AD&D coverage options
• Paid holidays
• Employee Assistance Program
• Ongoing professional development and training opportunities
• Discount program on childcare, recreation, lifestyle brands, and more
• Free drinks to keep you energized!