Robotics Deployment and Support Engineer - Contract

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations. They are seeking a Robotics Deployment & Support Engineer to manage the full deployment lifecycle for new retail locations, ensuring quality and speed in deployment processes.

Responsibilities:

• End-to-End Deployment Ownership Manage the full deployment lifecycle for assigned retail locations: pre-deployment verification, physical installation coordination, network configuration, digital setup, and handoff to operations. Own quality and timeline for each deployment
• Pre-Deployment Preparation Confirm all site requirements are met prior to deployment — including network credentials, docking locations, traversal area definitions, and hardware readiness. Identify and resolve blockers early to protect deployment timelines
• Physical Deployment Coordination Coordinate remote contractors via chat and voice through the physical installation process. Provide timely, clear support to field teams and ensure deployment procedures are followed consistently
• Digital Configuration and Onboarding Configure robots for new sites including traversal pattern setup, schedule management, and route mapping. Validate initial performance against quality thresholds across decode accuracy, OOS detection, price verification, location coverage, and upload speed
• Troubleshooting and Issue Resolution Diagnose and resolve issues across network connectivity, hardware, and software encountered during deployment. Triage root causes systematically and escalate with clear documentation when needed
• Automation and Tooling Build scripts, workflow automations, or lightweight internal tools to reduce manual effort in the deployment process — including pre-deployment checklists, status tracking, configuration validation, and reporting. Use AI-assisted development to accelerate tooling where applicable
• Quality Assurance Develop and maintain QA checks for deployment readiness and early operational performance. Identify patterns in deployment failures and build detection or prevention mechanisms
• Documentation and Knowledge Management Maintain accurate records of deployments, issues, and resolutions in Jira and Confluence. Contribute to deployment playbooks and continuously improve procedures based on field learnings

Requirements:

• Experience in a technical operations, deployment, or field support role in robotics, retail technology, IoT, or similar
• Strong troubleshooting skills across network, software, and hardware issues
• Ability to manage multiple concurrent deployments and deadlines in a fast-paced environment
• Demonstrated experience using scripting (Python, bash, or similar) or automation tools to reduce manual operational work
• Proficiency with Linux-based systems and basic networking (TCP/IP, Wi-Fi, VPN)
• Experience using AI tools to accelerate investigation, analysis, or workflow automation
• Strong written and verbal communication for coordinating remote field teams and stakeholders
• Familiarity with Atlassian tools (Jira, Confluence, Opsgenie)
• Experience with chat support or field coordination platforms (Front, Zendesk, Hiver, or similar)
• Knowledge of ROS or other robotics frameworks
• Familiarity with QA processes, performance reporting, and Excel/Google Sheets-based data analysis
• Experience building internal tooling or workflow automation for operational processes
• Retail technology background (POS, inventory, WMS)