Customer Service Specialist

Sharetown partners with leading retailers to recover oversized customer returns, giving quality products a second life while reducing waste. The Customer Support Agent will provide exceptional support to partners, customers, and representatives, focusing on resolving customer service issues and ensuring a positive experience for all stakeholders.

Responsibilities:

• Deliver exceptional service by responding to partner, customer, and Representative inquiries promptly, professionally, and accurately
• Serve as the primary liaison between Account Managers, partners, customers, and internal teams to ensure clear communication and timely issue resolution
• Review, process, and resolve rep issues submitted through the Reprise platform in accordance with Company policies and service standards
• Receive, review, and process disposal requests, ensuring all required information is complete and accurately documented
• Submit approved disposal requests for payment in accordance with Company procedures and established timelines
• Maintain accurate records of customer interactions, disposal requests, issue resolutions, and related documentation to ensure data integrity and reporting accuracy

Requirements:

• Excellent communication skills, both written and verbal
• Strong problem-solving abilities
• Ability to manage multiple communication channels effectively
• Customer-focused attitude with a proactive approach to service