Customer Service Representative

Highmark Inc. is seeking a Customer Service Representative responsible for resolving customer inquiries and providing a positive customer experience. The role involves engaging with customers, resolving concerns, and utilizing product knowledge to assist a diverse customer base.

Responsibilities:

• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned
• Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication
• Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand
• Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries
• Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills
• Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness
• Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes
• Other duties as assigned or requested

Requirements:

• High School Diploma/GED
• 1-3 years experience in customer service or call center environment
• Bilingual in Spanish