Customer Solutions Manager, Prototyping & Customer Engineering

Amazon Web Services (AWS) is seeking a Customer Solutions Manager for their Prototyping and Customer Engineering (PACE) team. This role involves orchestrating complex customer engagements focused on AI technologies, ensuring successful outcomes through innovative prototyping and collaboration with technical teams.

Responsibilities:

• Own strategic AI-focused customer engagements from kick-off through delivery, applying Working Backwards methodology to define solution requirements, success criteria, and scope
• Facilitate PACE Prototyping Engineers and Design Technologists in AI solution design and agentic architecture patterns, coordinating adoption of AI-driven development tools to accelerate delivery
• Partner with Global Sales and Solutions Architecture teams to identify and qualify Generative AI and Agentic AI opportunities, supporting PACE leadership with program-level strategy
• Build and maintain relationships with customer executives and AWS leadership through structured communications, operational reviews, and clear reporting on AI outcomes and business impact
• Establish engagement metrics, track delivery velocity, and contribute to program-level KPIs that measure success
• Develop and implement processes that improve team efficiency, prototype delivery speed, and knowledge sharing across the PACE community
• Proactively identify risks specific to AI implementations and develop mitigation strategies to ensure successful outcomes
• Apply product thinking to ensure AI prototypes are designed with responsible AI practices, production readiness, and long-term customer value

Requirements:

• Bachelor's degree in science, technology, engineering, math, business or equivalent
• 6+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 6+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership