Senior Living Regional Director of Operations

Lifespark, is looking for a Regional Director of Senior Living Operations to join our growing team due to promotion. Lifespark is growing and if you are a well-versed senior living budgeting, implementing quality improvement plans and motiving a team to excel, then we want to speak with you.

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That’s where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Our Lifespark culture has created not only an award-winning workplace — earning Star Tribune Top Workplace 12 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare — but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark’s full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South – this is the experience you will help create at Lifespark! Changing the age-old story starts with you – let’s get you hired.

The Regional Director of Operations oversees the portfolio of communities that include Assisted Living, Memory Care and Independent Living communities. Responsibilities and oversight include the overall promotion of Lifespark vision, mission, and values, quality of care and delivery, employee relations, hiring, financial performance, revenue growth, profitability, controlling regional costs, meeting or exceeding company goals and cash collections.

• Provide direction to Executive Directors and leadership teams in achieving company mission, values, goals, and objectives.
• Foster an environment of goal achievement.
• Work cooperatively with the facility management staff and consultants in developing and working a business plan that focuses on all aspects of facility operations, including setting priorities and job assignments.
• Monitor each facility’s financial performance, quality initiatives, and customer service programs.
• Educate Executive Directors and other facility leadership on facility key performance metrics and operational analytics.
• Evaluate Executive Directors’ performance, provide feedback, assist, and observe, coach and discipline as needed.
• Develop an environment that allows for creative thinking, problem solving, and empowerment in the development of facility management team.
• Oversee and conduct regular rounds to monitor overall operations delivery of nursing care, operation of support departments, cleanliness and appearance of the facility; morale of the staff; and ensure resident needs are being addressed.
• Provide oversight of Quality Assurance and Performance Improvement (QAPI) programs.
• Identify areas of potential legal liability and develop and implement an administrative intervention or risk management program to minimize or eliminate exposure.
• Exhibit positive customer service both to internal and external customers through the ongoing support and implementation of customer service initiatives and business objectives.
• Utilize survey information to address areas of importance as defined by our customers.
• Ensure consultants and other support resources are appropriately utilized, staff are appropriately trained, and a high level of interdepartmental teamwork is maintained.
• Ensure the building and grounds are appropriately maintained and that equipment and work areas are clean, safe, and orderly, and any hazardous conditions are addressed.
• Monitor Human Resources practices to ensure compliance with employment laws and company policies and to ensure practices that maintain high morale and staff retention include effective communication, prompt problem resolution, and all staff engagement practices maintaining a proactive work environment.
• Develop positive relationships on behalf of the Company with government regulators, residents, families, area healthcare providers, physicians, and the community at large.
• Direct the implementation of Government requirements, rules, and legislative initiatives.
• Oversee adherence to facility commitments and business practices to include labor costs, payables, and receivables.
• With facility leadership, develop and implement a marketing strategy for the facility that reflects service opportunities, competition, potential market area changes, and maximizes census, payer mix, and ancillary revenues.

• Bachelor's degree in Healthcare, Real Estate, Finance or similar degrees is required.
• Minimum of 5 - 7 years experience working in health care operations in assisted living
• Licensed Assisted Living Director (LALD) in Minnesota required; Licensed Nursing Home Administrator (LNHA) and/or Health Service Executive (HSE) is preferred.
• Experience with assisted living, independent living, and senior healthcare is required, Experience within skilled nursing is preferred.
• Ability to understand and effectively help facilitate change management process and manage multiple projects at one time.
• Proven success leading teams and representing the entire company, including role modeling the culture, values, and expected behavior.
• Comfort in ambiguity and ability to make sound choices in complex situations which balance the needs of the business and the employee.

• Experience of working with owner groups preferred.
• Multi-facility management experience preferred.
• Must be able to relate professionally, positively, and cooperatively with residents, resident’s families, and employees.
• Ability to use various Microsoft tools to manage projects, complete work and communicate with large teams.
• Must be capable of maintaining regular attendance.
• Ability to travel throughout Minnesota.

• Annual Reviews/Raises 
• Paid Time Off – Vacation Time
• Mileage reimbursement
• Medical, Dental, Vision benefits for Full Time Hires
• Short-Term Disability & Long-Term Disability Insurance
• Life Insurances
• 401k + Company Match for full-time and part-time employees
• Career path to other positions within our growing company!

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer’s premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.