Supervisor - Asset Protection and Recovery

TITLE: SUPERVISOR - ASSET PROTECTION AND RECOVERY
STATUS: EXEMPT
REPORT TO: MANAGER - ASSET PROTECTION AND RECOVERY
DEPARTMENT: MEMBER CARE TEAM 4
JOB CODE: 11490
PAY RANGE: $85,150.00 - $87,000.00 ANNUALLY

GENERAL DESCRIPTION:
Assists the Asset Protection and Recovery Manager in all aspects of department operations to ensure the financial well-being of our credit union and its members. As part of our growth strategy, we are seeking a highly experienced and strategic Supervisor of Asset Protection and Recovery to oversee Third-Party Collections, Bankruptcy, Litigation, Foreclosures, Subordinations, and Settlements.
The Supervisor of Asset Protection and Recovery will be a key leader responsible for managing and optimizing the credit union’s efforts in asset protection, collections, and recovery. This role demands a seasoned professional with a deep understanding of collections, bankruptcy, settlements, foreclosures, subordinations, and third-party collection oversight.
TASKS, DUTIES, FUNCTIONS:
1. Team Leadership: Lead and manage a team of Specialists ensuring they are well equipped to handle third-party collections, foreclosures, bankruptcy proceedings, legal suits, subordinations, and settlements. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values. Responsible for employee evaluations, disciplinary actions, training new employees, as well as ongoing training of established employees.
2. Collections and Recovery Strategy: Develop and implement comprehensive collections and recovery strategies to minimize losses and maximize asset recovery. Collaborate with legal and compliance to ensure adherence to regulatory requirements. Assist Management in preparing monthly reports, month end statistics, and audits for Senior Management.
3. Third Party Relationship Management: Oversee relationships with third-party collection agencies, legal partners, trustee company, and other service providers.
4. Bankruptcy, Legal, and Foreclosure Management: Stay abreast of changes in bankruptcy laws and regulations to adapt strategies accordingly. Manager foreclosure process, up to and including Real Estate Owned (REO) marketing, maintenance, and liquidation, in accordance with applicable laws and credit union policies. Review and approve attorney referral accounts for civil action and represent Golden 1 during legal proceedings.
5. Settlement Negotiations: Oversee and lead negotiations with members to reach settlements on outstanding debts while balancing the interest of the credit union and fostering positive member relations.
6. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.
7. Perform other duties as assigned.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
1. Effective oral and written communication skills required to train and evaluate staff and to perform constructive follow-up on member concerns and collection activities.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
1. INTERNAL: Member Care, Consumer Loan Servicing, Lending, Member Service, Branch Staff, Dealer Services, Card Operations Electronic Services and Records Management.
2. EXTERNAL: Members, legal counsel peers in financial institutions, law enforcement agencies, repossession firms, judicial departments credit reporting and third-party collection and credit reporting agencies.
QUALIFICATIONS:
1. EDUCATION: A bachelor’s degree in business, finance, or related field. Equivalent job experience within a financial institution will also be considered.
2. EXPERIENCE: Minimum 5 years of experience in asset protection, collections, or a related role within the financial industry. At least 2 years of supervisory experience.
3. KNOWLEDGE / SKILLS: In depth knowledge of bankruptcy, litigation, third-party collections, foreclosures, and settlement processes. Strong leadership skills and a proven ability to manage and motivate a team. Excellent communication/negotiation skills and an understanding of relevant laws and regulations governing asset protection in the financial sector.
PHYSICAL REQUIREMENTS:
1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
5. Minimal local travel to attend court appearances by car or public conveyance.
LICENSES / CERTIFICATIONS:
None
#LI-Hybrid
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.

REV. 1/28/2026