Market Manager - Ohio

Take 5 Car Wash is a company that specializes in express car wash services, and they are seeking a Market Manager to oversee operations across multiple locations in Ohio. The role involves supporting Site Managers, ensuring operational standards, and enhancing customer experience while leading a team and making daily operational decisions.

Responsibilities:

• Oversee day‑to‑day operations for 4–8 express carwash sites
• Conduct regular site visits to check wash quality, cleanliness, staffing, and compliance
• Help Site Managers execute company standards and follow standard operating procedures
• Assist with scheduling, labor planning, and task delegation during busy periods or staffing gaps
• Coach and support Site Managers to build strong, engaged teams
• Assist in hiring, onboarding, and training front‑line team members and future leaders
• Support performance management by giving clear, direct feedback
• Help maintain a positive, safe, and productive work environment across all locations
• Ensure every location delivers fast, friendly, and consistent service
• Support Site Managers in resolving customer concerns when needed
• Help drive membership engagement and service quality across the area
• Ensure consistent adherence to safety rules, equipment handling guidelines, and chemical management
• Verify that all sites maintain required cleanliness, equipment checks, and daily/weekly routines
• Identify operational gaps and help Site Managers close them quickly
• Monitor daily equipment performance and partner with maintenance teams to schedule repairs
• Help coordinate preventative maintenance and follow‑up on work orders
• Ensure Site Managers complete required equipment checks and communicate issues promptly
• Review location‑level KPIs with Site Managers and help build action plans for improvement
• Share performance updates with the Market Director, including risks and opportunities
• Support initiatives that improve efficiency, quality, and team performance across the area
• Owns: Daily operational decisions across assigned locations; scheduling support; coaching and development actions
• Influences: Staffing levels, training priorities, and operational improvements
• Escalates: Major equipment issues, staffing shortages, safety concerns, or financial risks

Requirements:

• 3+ years of leadership experience in express carwash, retail, service, or field operations
• Experience managing or supporting multiple locations preferred
• Strong communication, coaching, and problem‑solving skills
• Ability to travel daily between assigned locations
• Comfort working around mechanical equipment and in outdoor environments
• Ability to stand and walk sites for extended periods
• Ability to lift 25–50 pounds as needed during site visits
• Ability to work outdoors year‑round