Key skills
Phone communication etiquetteVirtual communication etiquetteBasic computer proficiencyEmail usageInterpersonal abilitiesCommunication
About this role
Spade Recruiting is a people-focused recruitment and staffing organization dedicated to connecting talented professionals with rewarding remote career opportunities across North America. They are seeking motivated and customer-focused individuals to join their team as Remote Customer Service Representatives, where you will assist clients with information about benefit programs and provide exceptional customer support.
Responsibilities:
- Contact individuals who have requested information about available benefit programs
- Schedule, confirm, and coordinate virtual appointments
- Explain processes and next steps clearly and professionally
- Respond to customer inquiries through phone, email, and virtual meetings
- Provide friendly, accurate, and timely customer support
- Assist clients with completing basic online forms and updating information
- Send appointment reminders and follow-up communications
- Maintain accurate and confidential customer records
- Utilize company systems to manage daily tasks and customer interactions
- Participate in virtual team meetings, coaching sessions, and ongoing training
Requirements:
- Excellent verbal and written communication skills
- Strong customer service and interpersonal abilities
- Professional phone and virtual communication etiquette
- Good organizational and time-management skills
- Ability to multitask and prioritize responsibilities
- Basic computer proficiency, including email and online applications
- Strong attention to detail and accuracy
- Ability to work independently in a remote environment
- Positive attitude with a willingness to learn
- Dependable, reliable, and customer-focused mindset
- High school diploma or equivalent required
- Comfortable working remotely with reliable internet access
- Ability to communicate professionally with clients and colleagues
- Must be legally authorized to work in the applicable country of employment
- Previous experience in customer service, administrative support, scheduling, or call center environments